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Our customer service stats

  • Phone wait times are now on average below two minutes
  • Prepayment customers waited on average less than one minute
  • Prepayment off supply line is now on average less than 30 seconds
  • Prepayment extra care customers waited on average less than one minute
image of man and baby with statement above stating that at Scottish Power we’re here for customers 7 days a week

Smart Prepayment top-up

No known issues for customers who choose to top-up on the app.

Website

No known issues with website availability

App

No known issues with app availability

Need some help?

You can now get in touch with us seven days a week. Chat to us Monday to Sunday, 7am-11pm. If we are unavailable, ask a question and our bot will help you, or view one of our helpful articles.