Our customer service stats
- Wait times to speak to our Customer Service team are on average below 2 minutes
- Pay as you go customers who are contacting us about a supply issue are waiting on average less than 1 minute.
- We’re also responding to most customer emails within 48 hours.
- Customers can also get in touch by chatting to us 7 days a week.
We’re top of the large suppliers for overall customer service in this quarter’s Citizens Advice Star Rating.
Our customer service stats
- Wait times to speak to our Customer Service team are on average below 2 minutes
- Pay as you go customers who are contacting us about a supply issue are waiting on average less than 1 minute.
- We’re also responding to most customer emails within 48 hours.
- Customers can also get in touch by chatting to us 7 days a week.
We’re top of the large suppliers for overall customer service in this quarter’s Citizens Advice Star Rating.
Service status
Smart Prepayment top-up
No known issues for customers who choose to top-up on the app.
Website
No known issues with website availability
App
No known issues with app availability
Service status
Smart Prepayment top-up
No known issues for customers who choose to top-up on the app.
Website
No known issues with website availability
App
No known issues with app availability