Our customer service stats
Wait times to speak to our Customer Service team are on average below 2 minutes
Pay as you go customers who are contacting us about a supply issue are waiting on average less than 1 minute.
We’re also responding to most customer emails within 48 hours.
Customers can also get in touch by chatting to us 7 days a week.
We’re top of the large suppliers for overall customer service in this quarter’s Citizens Advice Star Rating.
Our customer service stats
Wait times to speak to our Customer Service team are on average below 2 minutes
Pay as you go customers who are contacting us about a supply issue are waiting on average less than 1 minute.
We’re also responding to most customer emails within 48 hours.
Customers can also get in touch by chatting to us 7 days a week.
We’re top of the large suppliers for overall customer service in this quarter’s Citizens Advice Star Rating.
Service status
Smart Prepayment top-up
No known issues for customers who choose to top-up on the app.
Website
No known issues with website availability
App
No known issues with app availability
Service status
Smart Prepayment top-up
No known issues for customers who choose to top-up on the app.
Website
No known issues with website availability
App
No known issues with app availability