SEG | Gas and Electricity Company

Get paid for generating green electricity

The Smart Export Guarantee (SEG) encourages people and businesses who generate surplus renewable energy to get paid for electricity they export back to the National Grid.

Please ensure you have the relevant documentation needed before you apply. You can find this information below.

It’s also important you read and agree to the SEG tariff terms and conditions.

Get paid for generating green electricity

The Smart Export Guarantee (SEG) encourages people and businesses who generate surplus renewable energy to get paid for electricity they export back to the National Grid.

Please ensure you have the relevant documentation needed before you apply. You can find this information below.

It’s also important you read and agree to the SEG tariff terms and conditions.

One of the best export rates on the market[1]

We now have two SEG tariffs which pay our customers for each unit of electricity they generate and export back to the grid. These tariffs are variable - meaning the price you are paid per unit you export back to the National Grid can go up or down. Please note, the export price is not linked to any Ofgem price cap or FIT tariff rates.

SmartGen

Price Per kWh = 12p[1]

Customers who meet the eligibility criteria (detailed below) for SEG will be able to take advantage of this product.
The unit rate is variable.
Paid into customer’s bank account every 90 days

SmartGen+

Price Per kWh = 15p[2]

Customers who meet the eligibility criteria (detailed below) for SEG and installed their solar panels and/or battery through ScottishPower will be able to take advantage of this product
The unit rate is variable.
Paid into customer’s bank account every 90 days

What do I need to have to get SEG?

You get paid a fixed rate for any excess renewable electricity you export to the grid from sources such as:

Solar PV
A wind turbine
A hydro system
An anaerobic digestion system
A micro combined heat and power system (micro-CHP)
An anaerobic digestion system – Ofgem Confirmation of the ‘AD Reporting Start Date’

Older couple sit at table looking at iPad

What do I need to have to get SEG?

You get paid a fixed rate for any excess renewable electricity you export to the grid from sources such as:

Solar PV
A wind turbine
A hydro system
An anaerobic digestion system
A micro combined heat and power system (micro-CHP)
An anaerobic digestion system – Ofgem Confirmation of the ‘AD Reporting Start Date’

What is the eligibility for SEG?

Be the owner of the generation unit, e.g. the solar panels
Your system cannot exceed the 5MW capacity limit (or 50kW for Micro-CHP systems)
Have an export, smart, automatic meter reading (AMR) or other half hourly read capable meter which can record exported energy every half-hour
Have a Microgeneration Certificate Scheme (MCS), Flexi-Orb or similar certified installation and be able to provide the certificate
Have a confirmed Distribution Network Operator (DNO) export grid connection (usually a letter or email) - this is preferred but not mandatory.
You must opt-out of any existing FIT Export agreement, if you have one
Have completed and submitted the Anaerobic Digestion Declaration form to Ofgem
Have email confirm from Ofgem of the Anaerobic Digestion Reporting Start Date
Will provide Anaerobic Digestion quarterly and annual confirmation of the sustainability declarations to Ofgem
If the Anaerobic Digestion TIC >1 Mw provide evidence of the annual sustainability audit report submitted and accepted by Ofgem

What is the eligibility for SEG?

Be the owner of the generation unit, e.g. the solar panels
Your system cannot exceed the 5MW capacity limit (or 50kW for Micro-CHP systems)
Have an export, smart, automatic meter reading (AMR) or other half hourly read capable meter which can record exported energy every half-hour
Have a Microgeneration Certificate Scheme (MCS), Flexi-Orb or similar certified installation and be able to provide the certificate
Have a confirmed Distribution Network Operator (DNO) export grid connection (usually a letter or email) - this is preferred but not mandatory.
You must opt-out of any existing FIT Export agreement, if you have one
Have completed and submitted the Anaerobic Digestion Declaration form to Ofgem
Have email confirm from Ofgem of the Anaerobic Digestion Reporting Start Date
Will provide Anaerobic Digestion quarterly and annual confirmation of the sustainability declarations to Ofgem
If the Anaerobic Digestion TIC >1 Mw provide evidence of the annual sustainability audit report submitted and accepted by Ofgem

How to apply for SEG

Simply apply now and complete our online application, including uploading the following documents. Due to the various checks we need to undertake, the processing of your application can up to 6 weeks, but don't worry - we'll work from the meter readings you provide as part of your application so you’ll not miss out on any payments.

Example of

MCS, Flexi-orb or other certificate

Example of

Renewable system ownership

Example of

Your import/smart or export meters

Example of

MCS, Flexi-orb or other certificate

Example of

Renewable system ownership

Example of

Your import/smart or export meters

Example of

MCS, Flexi-orb or other certificate

Example of

Renewable system ownership

Example of

Your import/smart or export meters

Example of

MCS, Flexi-orb or other certificate

Example of

Renewable system ownership

Example of

Your import/smart or export meters

How long does the application take?

Application process (up to 14 days)

Firstly, your application will go through a validation process to ensure eligibility and adherence to the minimal criteria. Additionally, we will verify that you have a Smart meter capable of recording Half Hourly meter readings.

Start application

DNO creates your MPAN (1-2 weeks)

The DNO creates your export MPAN - this is the longest part of the application process and is out of our control as this depends on the resource available there (a bit like applying for a passport).

Register payment details (1-2 weeks)

Following this we will request you register your payment details. New applications will be paid from their application date, where as customers switching to us will be paid from the date agreed with the old supplier.

Start earning and seeing your solar export!

Rest assured, you will not lose out on any energy exported to us during the process. If you are transitioning from another supplier, we may need to request additional readings from you.

How long does the application take?

Application process (up to 14 days)

Firstly, your application will go through a validation process to ensure eligibility and adherence to the minimal criteria. Additionally, we will verify that you have a Smart meter capable of recording Half Hourly meter readings.

Start application

DNO creates your MPAN (1-2 weeks)

The DNO creates your export MPAN - this is the longest part of the application process and is out of our control as this depends on the resource available there (a bit like applying for a passport).

Register payment details (1-2 weeks)

Following this we will request you register your payment details. New applications will be paid from their application date, where as customers switching to us will be paid from the date agreed with the old supplier.

Start earning and seeing your solar export!

Rest assured, you will not lose out on any energy exported to us during the process. If you are transitioning from another supplier, we may need to request additional readings from you.

Terms and Conditions

It’s also important you read and agree to the SEG tariff terms and conditions.

Enjoy an export tariff with one of the best rates on the market[2]

Apply now to start your SEG application, including uploading the documentation detailed above.

Apply now

Meter readings and ongoing billing

Regarding meter readings and ongoing billing, please note that the meter reading you provided upon application will be used to start your account. Rest assured, you will not lose out on any energy exported to us during the above process. If you are transitioning from another supplier, we may need to request additional readings from you. The reading we request will be used to start your account, while your previous supplier will end your account based on their readings.

We will make every effort to obtain ongoing meter readings from your smart meter. However, if we are unable to do so directly, we may request a reading from you in order to issue an accurate invoice and payment.

Meter readings and ongoing billing

Regarding meter readings and ongoing billing, please note that the meter reading you provided upon application will be used to start your account. Rest assured, you will not lose out on any energy exported to us during the above process. If you are transitioning from another supplier, we may need to request additional readings from you. The reading we request will be used to start your account, while your previous supplier will end your account based on their readings.

We will make every effort to obtain ongoing meter readings from your smart meter. However, if we are unable to do so directly, we may request a reading from you in order to issue an accurate invoice and payment.

Frequently asked questions

To be eligible for SEG:

You must have one of the generation sources mentioned previously
You must have a Smart or AMR meter that can obtain half hourly readings and you consent to us taking them
You must have an Export MPAN or we will create one for you if this is you first applying and are not transferring from another supplier
You must complete our online application, uploading the correct, required, documentation i.e. MCS Certificate, completed Vendor/Bank form with the necessary supporting document

Once we receive your application form and supporting documentation, we will begin the registration process which may include creating an Export MPAN
We will also need to check some external systems to ensure that you are not being paid for FIT Export. As previously mentioned, you cannot be paid for FIT & SEG Export
You will be paid every 90 days and the first payment will be made approximately 90 days after your contract start date with us
IMPORTANT: You must submit the readings from your export meter, online, every 6 months or we will be unable to make any payments to you. We may also ask that you provide photo evidence to support your submissions

There will be no change to your electricity supply.
Your SEG contract will be separate to your normal electricity and/or gas contracts
You will still receive your normal bills for your electricity supply
You will use some of what you generate and the excess will be exported to the grid
Your electricity does not need to be supplied by ScottishPower for you to be eligible to receive SEG payments from ScottishPower
If you are a ScottishPower customer, you can transfer your energy supply (based on your current T&Cs) but still receive SEG payments from ScottishPower

You’ll need to provide us with meter readings from your export meter every 6 months, for payments to be issued. In some instances, we might require photo evidence that clearly shows the meter serial number and the meter reading on your export register. Below you can find instructions on how to read the export register of the types of smart meter that ScottishPower installs. However, if ScottishPower did not install your smart meter, you may need to seek advice from the installing supplier on how to read the meter.

SMETS 1 Elster

From the meter index, press the middle button to enter the meter menu
Using the top and bottom buttons to cycle through the menu options, navigate to “General” and press the middle button to enter the “General” menu
Using the top and bottom buttons to cycle through the menu options, navigate to “Total Registers” and press the middle button
Using the top and bottom buttons to cycle through the headings, navigate to “Cum. Exp.” which will have the value of the active export measured in kWh

Aclara

From the meter index, press the B button to cycle through various headings until the “Mode of Operation” is displayed which will identify if the meter is in “Credit Mode” or “Prepay Mode”
Once on the “Mode of Operation”, continue to press the A button until reaching the “Total Export kWh” heading which will display the value of the active export register measured in kWh

SMETS 2 Honeywell

From the meter index, press the top button to be taken into the main menu options
On the main menu, cycle through the options using the bottom button to “Registers” and press the top button to enter the “Registers” menu
In the “Registers” menu, cycle through the options using the bottom button until “Cumulative” is highlighted and press the top button to enter the “Cumulative” options
In the “Cumulative” options, press the bottom button to cycle through the headings until “Cum. Exp.” is displayed which will display the active export register in kWh

Aclara

From the default display menu, press the A button continuously until the heading “Total Active Export kWh” is displayed which will show the active export register in kWh
Pressing the B button will take the user out of the default menu into other meter features. In this case the user should wait 60 seconds for the display to return to the default menu and then repeat step 1

EDMI

From the meter index, press the “OK” button to cycle forward or the return button to cycle back until the “EXPRT” heading appears which will show the active export register in kWh
An alternative method is to wait until the “EXPRT” heading is displayed as it will automatically cycle between “IMPRT”, “EXPRT” and “BILL” every few seconds

Customers may have meters from other manufacturers if the smart meter / AMR had been installed by an energy supplier other than ScottishPower.

If you take your Microgeneration system with you, you will lose the right to SEG payments for that installation. If the installation remains at the property the new owner/occupier will be able to transfer the SEG payments into their name. The transfer of the SEG Installation will need to be agreed as part of the sale of your home.

If you are moving out, please email SEG@scottishpower.com confirming the following:

SEG Identification Number
Your name
Installation address
Your new correspondence address
Contact telephone number
Move out date
Move out reading from your EXPORT rate of your Export/Smart meter

This will allow us to close your account and issue your final payment. Please do not hesitate to contact us on 0800 001 5156 and we will support you through the process if required. Monday to Friday 8am - 4.45pm (local rate charge applies)

If you purchase a property which already has Microgeneration technology installed and has been registered for SEG by the previous owner, you will need to agree as part of the sale that you will take over the SEG contract. You should also obtain details of the SEG provider and the SEG ID. If the associated SEG provider is ScottishPower, we require that you complete the 'Change of ownership form’ and provide this along with proof of ownership of the property.

Please download the below form and email this with your supporting documentation to SEG@scottishpower.com. The forms must be populated in full and the requested supporting evidence provided, or we will be unable to make any changes.

Please do this as soon as possible as we cannot accept responsibility for payments made to the previous occupier after your move in date if you have not provided the appropriate documentation before a reading was entered.

To avoid payment being issued to the previous party incorrectly, please do not enter a meter reading until you receive email confirmation that this has been updated on our system and your account is live. If a reading is entered before the process is completed, we cannot accept responsibility for payments made to the previous occupier

Please do not hesitate to contact us on 0800 001 5156 if you require support completing the change of responsibility process. Monday to Friday 8am - 4.45pm (local rate charge applies) Change of ownership Vendor Form VAT Form

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SEG Landing Blocks Block One Title Get paid for generating green electricity

Body

The Smart Export Guarantee (SEG) encourages people and businesses who generate surplus renewable energy to get paid for electricity they export back to the National Grid.

Please ensure you have the relevant documentation needed before you apply. You can find this information below.

It’s also important you read and agree to the SEG tariff terms and conditions. MarkdownWYSIWYG Source https://api.scottishpower.co.uk/cms-next/files/images/seg/solar-panels.jpg?nocache=true

Alt Solar panels on roof of a house

Text

href

Block Two Heading One of the best export rates on the market[1]

content We now have two SEG tariffs which pay our customers for each unit of electricity they generate and export back to the grid. These tariffs are variable - meaning the price you are paid per unit you export back to the National Grid can go up or down. Please note, the export price is not linked to any Ofgem price cap or FIT tariff rates.

Block Three Export Rate * Heading SmartGen

Subheading Price Per kWh = 12p[1]

List Items List Item Customers who meet the eligibility criteria (detailed below) for SEG will be able to take advantage of this product.

List Item The unit rate is variable.

List Item Paid into customer’s bank account every 90 days

Export Rate * Heading SmartGen+

Subheading Price Per kWh = 15p[2]

List Items List Item Customers who meet the eligibility criteria (detailed below) for SEG and installed their solar panels and/or battery through ScottishPower will be able to take advantage of this product

List Item The unit rate is variable.

List Item Paid into customer’s bank account every 90 days

Block Four Title What do I need to have to get SEG?

Body

You get paid a fixed rate for any excess renewable electricity you export to the grid from sources such as: Solar PV A wind turbine A hydro system An anaerobic digestion system A micro combined heat and power system (micro-CHP) An anaerobic digestion system – Ofgem Confirmation of the ‘AD Reporting Start Date’

MarkdownWYSIWYG Source https://api.scottishpower.co.uk/cms-next/files/images/seg/man-on-ipad.jpg?nocache=true

Alt Older couple sit at table looking at iPad

Block Five Title What is the eligibility for SEG?

Body

Be the owner of the generation unit, e.g. the solar panels Your system cannot exceed the 5MW capacity limit (or 50kW for Micro-CHP systems) Have an export, smart, automatic meter reading (AMR) or other half hourly read capable meter which can record exported energy every half-hour Have a Microgeneration Certificate Scheme (MCS), Flexi-Orb or similar certified installation and be able to provide the certificate Have a confirmed Distribution Network Operator (DNO) export grid connection (usually a letter or email) - this is preferred but not mandatory. You must opt-out of any existing FIT Export agreement, if you have one Have completed and submitted the Anaerobic Digestion Declaration form to Ofgem Have email confirm from Ofgem of the Anaerobic Digestion Reporting Start Date Will provide Anaerobic Digestion quarterly and annual confirmation of the sustainability declarations to Ofgem If the Anaerobic Digestion TIC >1 Mw provide evidence of the annual sustainability audit report submitted and accepted by Ofgem

MarkdownWYSIWYG Source https://api.scottishpower.co.uk/cms-next/files/images/seg/woman-on-laptop.jpg?nocache=true

Alt Woman sits at table with her laptop

Block Six Heading How to apply for SEG

content

Simply apply now and complete our online application, including uploading the following documents. Due to the various checks we need to undertake, the processing of your application can up to 6 weeks, but don't worry - we'll work from the meter readings you provide as part of your application so you'll not miss out on any payments. MarkdownWYSIWYG Block Seven content

modalLinkText

modalContentId

Block Eight Block One Heading MCS, Flexi-orb or other certificate

Sub-Heading Example of

CTA Copy Learn more

CTA Modal ID CERTIFICATES

Small Image URL https://api.scottishpower.co.uk/cms-next/files/images/seg/mcs_certificates.png?nocache=true

Large Image URL https://api.scottishpower.co.uk/cms-next/files/images/seg/mcs_certificates.png?nocache=true

Block Two Heading Renewable system ownership

Sub-Heading Example of

CTA Copy Learn more

CTA Modal ID RENEWABLE_SYSTEM_OWNERSHIP

Small Image URL https://api.scottishpower.co.uk/cms-next/files/images/seg/Renewable%20system%20ownership.jpg?nocache=true

Large Image URL https://api.scottishpower.co.uk/cms-next/files/images/seg/Renewable%20system%20ownership.jpg?nocache=true

Block Three Heading Your import/smart or export meters

Sub-Heading Example of

CTA Copy Learn more

CTA Modal ID EXPORT_METER_READING

Small Image URL https://api.scottishpower.co.uk/cms-next/files/images/seg/export_meters.png?nocache=true

Large Image URL https://api.scottishpower.co.uk/cms-next/files/images/seg/export_meters.png?nocache=true

Block Nine Heading How long does the application take?

Block One Title Application process (up to 14 days)

Block One Content Firstly, your application will go through a validation process to ensure eligibility and adherence to the minimal criteria. Additionally, we will verify that you have a Smart meter capable of recording Half Hourly meter readings.

Block One Icon scottishPower

Block One Cta Text Start application

Href /surveys/seg/seg-intro

Block Two Title DNO creates your MPAN (1-2 weeks)

Block Two Content The DNO creates your export MPAN - this is the longest part of the application process and is out of our control as this depends on the resource available there (a bit like applying for a passport).

Block Two Icon electricity

Block Two Cta Text

Href

Block Three Title Register payment details (1-2 weeks)

Block Three Content Following this we will request you register your payment details. New applications will be paid from their application date, where as customers switching to us will be paid from the date agreed with the old supplier.

Block Three Icon pound

Block Three Cta Text

Href

Block Four Title Start earning and seeing your solar export!

Block Four Content Rest assured, you will not lose out on any energy exported to us during the process. If you are transitioning from another supplier, we may need to request additional readings from you.

Block Four Icon check

Block Four Cta Text

Href

Block Ten content

It's also important you read and agree to the SEG tariff terms and conditions. MarkdownWYSIWYG Block Eleven Heading Enjoy an export tariff with one of the best rates on the market[2]

content Apply now to start your SEG application, including uploading the documentation detailed above.

Cta Cta Text Apply now

Cta Href /surveys/seg/seg-intro

Block Twelve Title Meter readings and ongoing billing

Body

Regarding meter readings and ongoing billing, please note that the meter reading you provided upon application will be used to start your account. Rest assured, you will not lose out on any energy exported to us during the above process. If you are transitioning from another supplier, we may need to request additional readings from you. The reading we request will be used to start your account, while your previous supplier will end your account based on their readings.

We will make every effort to obtain ongoing meter readings from your smart meter. However, if we are unable to do so directly, we may request a reading from you in order to issue an accurate invoice and payment. MarkdownWYSIWYG Image Src https://api.scottishpower.co.uk/cms-next/files/images/seg/woman-on-ipad.jpg?nocache=true

Image alt Woman and son sit on couch together

Modal Content Modal Content * Modal Content Id CERTIFICATES

heading Microgeneration Certificate Scheme (MCS) or Flexi-Orb certificate

Body

This will be the unique reference on your certificate. For the MCS Certificate, you can usually find it in the top left hand corner of the front page. It is in this format “MCS-00000000-E”. If you have a Flexi-Orb certificate, the Certificate number is in this format “FLEXI-00000000000”. MarkdownWYSIWYG Image Image Src https://api.scottishpower.co.uk/cms-next/files/images/seg/mcs_certificates.png?nocache=true

Image Alt Examples of MCS and Flexi-Orb certificates

Modal Content * Modal Content Id RENEWABLE_SYSTEM_OWNERSHIP

heading Renewable system ownership

Body

i. If you’ve installed the system, a copy of the invoice or receipt stating the system has been paid in full.

ii. If you’re in a new build, a letter from the property builder stating the installation was included with the purchase of the property.

iii. If your renewable system was in situ when you purchased a property and wasn’t installed by you then you can submit a solicitors letter, mortgage statement or land registry certificate showing you as the owner.

Anaerobic Digestion system

If you are applying for SEG with an anaerobic digestion system, we’ll also need evidence from Ofgem confirming the systems most recent quarterly sustainability and annual feedstock compliance. i. If you’ve installed the system, a copy of the invoice or receipt stating the system has been paid in full. ii. If you’re in a new build, a letter from the property builder stating the installation was included with the purchase of the property. iii. If your renewable system was in situ when you purchased a property and wasn’t installed by you then you can submit a solicitors letter, mortgage statement or land registry certificate showing you as the owner. Anaerobic Digestion system If you are applying for SEG with an anaerobic digestion system, we’ll also need evidence from Ofgem confirming the systems most recent quarterly sustainability and annual feedstock compliance. i. If you’ve installed the system, a copy of the invoice or receipt stating the system has been paid in full.

ii. If you’re in a new build, a letter from the property builder stating the installation was included with the purchase of the property.

iii. If your renewable system was in situ when you purchased a property and wasn’t installed by you then you can submit a solicitors letter, mortgage statement or land registry certificate showing you as the owner.

Anaerobic Digestion system

If you are applying for SEG with an anaerobic digestion system, we’ll also need evidence from Ofgem confirming the systems most recent quarterly sustainability and annual feedstock compliance.

MarkdownWYSIWYG Image Image Src https://api.scottishpower.co.uk/cms-next/files/images/seg/Renewable%20system%20ownership.jpg?nocache=true

Image Alt Example of renewable system ownership document

Modal Content * Modal Content Id EXPORT_METER_READING

heading Proof of your export readings

Body

A photograph of your the export readings from the export register (if you only have an import meter), or the export meter if you have one installed. Please ensure the meter readings, serial number and make and model of the meter are all visible (please note, this isn’t your generation meter). You can learn more about taking meter readings in our FAQ’s. MarkdownWYSIWYG Image Image Src https://api.scottishpower.co.uk/cms-next/files/images/seg/export_meters.png?nocache=true

Image Alt Example proof of export readings

Modal Content * Modal Content Id BATTERY_STORAGE_SCHEMATIC_DIAGRAM

heading Battery storage schematic diagram

Body

If you also have a battery storage system, we’ll need an image of the install schematic (or single line diagram) to show that the output from the batteries will not be measured by the export meter. This is due to it being classed as ‘brown energy’, which isn’t eligible for payments in our SEG scheme. The diagram must show where the smart/export meter sits in relation to the renewable installation, battery and grid. MarkdownWYSIWYG Image Image Src https://api.scottishpower.co.uk/cms-next/files/images/seg/Battery%20storage%20schematic%20diagram.jpg?nocache=true

Image Alt Example of battery storage schematic diagram

FAQS Heading What is Smart Export Guarantee (SEG)?

Markdown

SEG is designed for customers who generate Green electricity via Solar PV, Wind Turbines, Hydro, Micro CHP or Anaerobic Digestion and pass any unused power back to the Electrical Grid. MarkdownWYSIWYG Heading Can I continue to receive FIT payments together with SEG?

Markdown

No, if you are receiving FIT Export you are not eligible for SEG unless you opt out of receiving FIT Export payment. MarkdownWYSIWYG Heading How do I apply for SEG?

Markdown

To be eligible for SEG:

You must have one of the generation sources mentioned previously
You must have a Smart or AMR meter that can obtain half hourly readings and you consent to us taking them
You must have an Export MPAN or we will create one for you if this is you first applying and are not transferring from another supplier
You must complete our online application, uploading the correct, required, documentation i.e. MCS Certificate, completed Vendor/Bank form with the necessary supporting document To be eligible for SEG:
You must have one of the generation sources mentioned previously
You must have a Smart or AMR meter that can obtain half hourly readings and you consent to us taking them
You must have an Export MPAN or we will create one for you if this is you first applying and are not transferring from another supplier
You must complete our online application, uploading the correct, required, documentation i.e. MCS Certificate, completed Vendor/Bank form with the necessary supporting document To be eligible for SEG:

You must have one of the generation sources mentioned previously

You must have a Smart or AMR meter that can obtain half hourly readings and you consent to us taking them

You must have an Export MPAN or we will create one for you if this is you first applying and are not transferring from another supplier

You must complete our online application, uploading the correct, required, documentation i.e. MCS Certificate, completed Vendor/Bank form with the necessary supporting document

MarkdownWYSIWYG Heading When will I be paid for the energy I export?

Markdown

Once we receive your application form and supporting documentation, we will begin the registration process which may include creating an Export MPAN
We will also need to check some external systems to ensure that you are not being paid for FIT Export. As previously mentioned, you cannot be paid for FIT & SEG Export
You will be paid every 90 days and the first payment will be made approximately 90 days after your contract start date with us
IMPORTANT: You must submit the readings from your export meter, online, every 6 months or we will be unable to make any payments to you. We may also ask that you provide photo evidence to support your submissions
Once we receive your application form and supporting documentation, we will begin the registration process which may include creating an Export MPAN
We will also need to check some external systems to ensure that you are not being paid for FIT Export. As previously mentioned, you cannot be paid for FIT & SEG Export
You will be paid every 90 days and the first payment will be made approximately 90 days after your contract start date with us
IMPORTANT: You must submit the readings from your export meter, online, every 6 months or we will be unable to make any payments to you. We may also ask that you provide photo evidence to support your submissions Once we receive your application form and supporting documentation, we will begin the registration process which may include creating an Export MPAN

We will also need to check some external systems to ensure that you are not being paid for FIT Export. As previously mentioned, you cannot be paid for FIT & SEG Export

You will be paid every 90 days and the first payment will be made approximately 90 days after your contract start date with us

IMPORTANT: You must submit the readings from your export meter, online, every 6 months or we will be unable to make any payments to you. We may also ask that you provide photo evidence to support your submissions

MarkdownWYSIWYG Heading How does this affect my electricity account?

Markdown

There will be no change to your electricity supply.
Your SEG contract will be separate to your normal electricity and/or gas contracts
You will still receive your normal bills for your electricity supply
You will use some of what you generate and the excess will be exported to the grid
Your electricity does not need to be supplied by ScottishPower for you to be eligible to receive SEG payments from ScottishPower
If you are a ScottishPower customer, you can transfer your energy supply (based on your current T&Cs) but still receive SEG payments from ScottishPower
There will be no change to your electricity supply.
Your SEG contract will be separate to your normal electricity and/or gas contracts
You will still receive your normal bills for your electricity supply
You will use some of what you generate and the excess will be exported to the grid
Your electricity does not need to be supplied by ScottishPower for you to be eligible to receive SEG payments from ScottishPower
If you are a ScottishPower customer, you can transfer your energy supply (based on your current T&Cs) but still receive SEG payments from ScottishPower There will be no change to your electricity supply.

Your SEG contract will be separate to your normal electricity and/or gas contracts

You will still receive your normal bills for your electricity supply

You will use some of what you generate and the excess will be exported to the grid

Your electricity does not need to be supplied by ScottishPower for you to be eligible to receive SEG payments from ScottishPower

If you are a ScottishPower customer, you can transfer your energy supply (based on your current T&Cs) but still receive SEG payments from ScottishPower

MarkdownWYSIWYG Heading How do I read the export register of my smart meter?

Markdown

You’ll need to provide us with meter readings from your export meter every 6 months, for payments to be issued. In some instances, we might require photo evidence that clearly shows the meter serial number and the meter reading on your export register. Below you can find instructions on how to read the export register of the types of smart meter that ScottishPower installs. However, if ScottishPower did not install your smart meter, you may need to seek advice from the installing supplier on how to read the meter.

SMETS 1 Elster

From the meter index, press the middle button to enter the meter menu
Using the top and bottom buttons to cycle through the menu options, navigate to “General” and press the middle button to enter the “General” menu
Using the top and bottom buttons to cycle through the menu options, navigate to “Total Registers” and press the middle button
Using the top and bottom buttons to cycle through the headings, navigate to “Cum. Exp.” which will have the value of the active export measured in kWh

Aclara

From the meter index, press the B button to cycle through various headings until the “Mode of Operation” is displayed which will identify if the meter is in “Credit Mode” or “Prepay Mode”
Once on the “Mode of Operation”, continue to press the A button until reaching the “Total Export kWh” heading which will display the value of the active export register measured in kWh

SMETS 2 Honeywell

From the meter index, press the top button to be taken into the main menu options
On the main menu, cycle through the options using the bottom button to “Registers” and press the top button to enter the “Registers” menu
In the “Registers” menu, cycle through the options using the bottom button until “Cumulative” is highlighted and press the top button to enter the “Cumulative” options
In the “Cumulative” options, press the bottom button to cycle through the headings until “Cum. Exp.” is displayed which will display the active export register in kWh

Aclara

From the default display menu, press the A button continuously until the heading “Total Active Export kWh” is displayed which will show the active export register in kWh
Pressing the B button will take the user out of the default menu into other meter features. In this case the user should wait 60 seconds for the display to return to the default menu and then repeat step 1

EDMI

From the meter index, press the “OK” button to cycle forward or the return button to cycle back until the “EXPRT” heading appears which will show the active export register in kWh
An alternative method is to wait until the “EXPRT” heading is displayed as it will automatically cycle between “IMPRT”, “EXPRT” and “BILL” every few seconds

Customers may have meters from other manufacturers if the smart meter / AMR had been installed by an energy supplier other than ScottishPower. You’ll need to provide us with meter readings from your export meter every 6 months, for payments to be issued. In some instances, we might require photo evidence that clearly shows the meter serial number and the meter reading on your export register. Below you can find instructions on how to read the export register of the types of smart meter that ScottishPower installs. However, if ScottishPower did not install your smart meter, you may need to seek advice from the installing supplier on how to read the meter. SMETS 1 Elster

From the meter index, press the middle button to enter the meter menu
Using the top and bottom buttons to cycle through the menu options, navigate to “General” and press the middle button to enter the “General” menu
Using the top and bottom buttons to cycle through the menu options, navigate to “Total Registers” and press the middle button
Using the top and bottom buttons to cycle through the headings, navigate to “Cum. Exp.” which will have the value of the active export measured in kWh Aclara
From the meter index, press the B button to cycle through various headings until the “Mode of Operation” is displayed which will identify if the meter is in “Credit Mode” or “Prepay Mode”
Once on the “Mode of Operation”, continue to press the A button until reaching the “Total Export kWh” heading which will display the value of the active export register measured in kWh SMETS 2 Honeywell
From the meter index, press the top button to be taken into the main menu options
On the main menu, cycle through the options using the bottom button to “Registers” and press the top button to enter the “Registers” menu
In the “Registers” menu, cycle through the options using the bottom button until “Cumulative” is highlighted and press the top button to enter the “Cumulative” options
In the “Cumulative” options, press the bottom button to cycle through the headings until “Cum. Exp.” is displayed which will display the active export register in kWh Aclara
From the default display menu, press the A button continuously until the heading “Total Active Export kWh” is displayed which will show the active export register in kWh
Pressing the B button will take the user out of the default menu into other meter features. In this case the user should wait 60 seconds for the display to return to the default menu and then repeat step 1 EDMI
From the meter index, press the “OK” button to cycle forward or the return button to cycle back until the “EXPRT” heading appears which will show the active export register in kWh
An alternative method is to wait until the “EXPRT” heading is displayed as it will automatically cycle between “IMPRT”, “EXPRT” and “BILL” every few seconds Customers may have meters from other manufacturers if the smart meter / AMR had been installed by an energy supplier other than ScottishPower. You’ll need to provide us with meter readings from your export meter every 6 months, for payments to be issued. In some instances, we might require photo evidence that clearly shows the meter serial number and the meter reading on your export register. Below you can find instructions on how to read the export register of the types of smart meter that ScottishPower installs. However, if ScottishPower did not install your smart meter, you may need to seek advice from the installing supplier on how to read the meter.

SMETS 1 Elster

From the meter index, press the middle button to enter the meter menu

Using the top and bottom buttons to cycle through the menu options, navigate to “General” and press the middle button to enter the “General” menu

Using the top and bottom buttons to cycle through the menu options, navigate to “Total Registers” and press the middle button

Using the top and bottom buttons to cycle through the headings, navigate to “Cum. Exp.” which will have the value of the active export measured in kWh

Aclara

From the meter index, press the B button to cycle through various headings until the “Mode of Operation” is displayed which will identify if the meter is in “Credit Mode” or “Prepay Mode”

Once on the “Mode of Operation”, continue to press the A button until reaching the “Total Export kWh” heading which will display the value of the active export register measured in kWh

SMETS 2 Honeywell

From the meter index, press the top button to be taken into the main menu options

On the main menu, cycle through the options using the bottom button to “Registers” and press the top button to enter the “Registers” menu

In the “Registers” menu, cycle through the options using the bottom button until “Cumulative” is highlighted and press the top button to enter the “Cumulative” options

In the “Cumulative” options, press the bottom button to cycle through the headings until “Cum. Exp.” is displayed which will display the active export register in kWh

Aclara

From the default display menu, press the A button continuously until the heading “Total Active Export kWh” is displayed which will show the active export register in kWh

Pressing the B button will take the user out of the default menu into other meter features. In this case the user should wait 60 seconds for the display to return to the default menu and then repeat step 1

EDMI

From the meter index, press the “OK” button to cycle forward or the return button to cycle back until the “EXPRT” heading appears which will show the active export register in kWh

An alternative method is to wait until the “EXPRT” heading is displayed as it will automatically cycle between “IMPRT”, “EXPRT” and “BILL” every few seconds

Customers may have meters from other manufacturers if the smart meter / AMR had been installed by an energy supplier other than ScottishPower.

MarkdownWYSIWYG Heading What happens if I move out of the installation address (i.e. sell my property)?

Markdown

If you take your Microgeneration system with you, you will lose the right to SEG payments for that installation. If the installation remains at the property the new owner/occupier will be able to transfer the SEG payments into their name. The transfer of the SEG Installation will need to be agreed as part of the sale of your home.

If you are moving out, please email SEG@scottishpower.com confirming the following:

SEG Identification Number
Your name
Installation address
Your new correspondence address
Contact telephone number
Move out date
Move out reading from your EXPORT rate of your Export/Smart meter

This will allow us to close your account and issue your final payment. Please do not hesitate to contact us on 0800 001 5156 and we will support you through the process if required. Monday to Friday 8am - 4.45pm (local rate charge applies) If you take your Microgeneration system with you, you will lose the right to SEG payments for that installation. If the installation remains at the property the new owner/occupier will be able to transfer the SEG payments into their name. The transfer of the SEG Installation will need to be agreed as part of the sale of your home. If you are moving out, please email SEG@scottishpower.com confirming the following:

SEG Identification Number
Your name
Installation address
Your new correspondence address
Contact telephone number
Move out date
Move out reading from your EXPORT rate of your Export/Smart meter This will allow us to close your account and issue your final payment. Please do not hesitate to contact us on 0800 001 5156 and we will support you through the process if required. Monday to Friday 8am - 4.45pm (local rate charge applies) If you take your Microgeneration system with you, you will lose the right to SEG payments for that installation. If the installation remains at the property the new owner/occupier will be able to transfer the SEG payments into their name. The transfer of the SEG Installation will need to be agreed as part of the sale of your home.

If you are moving out, please email SEG@scottishpower.com confirming the following:

SEG Identification Number

Your name

Installation address

Your new correspondence address

Contact telephone number

Move out date

Move out reading from your EXPORT rate of your Export/Smart meter

This will allow us to close your account and issue your final payment. Please do not hesitate to contact us on 0800 001 5156 and we will support you through the process if required. Monday to Friday 8am - 4.45pm (local rate charge applies)

MarkdownWYSIWYG Heading What happens if I buy a property with SEG technology?

Markdown

If you purchase a property which already has Microgeneration technology installed and has been registered for SEG by the previous owner, you will need to agree as part of the sale that you will take over the SEG contract. You should also obtain details of the SEG provider and the SEG ID. If the associated SEG provider is ScottishPower, we require that you complete the 'Change of ownership form' and provide this along with proof of ownership of the property.

Please download the below form and email this with your supporting documentation to SEG@scottishpower.com. The forms must be populated in full and the requested supporting evidence provided, or we will be unable to make any changes.

Please do this as soon as possible as we cannot accept responsibility for payments made to the previous occupier after your move in date if you have not provided the appropriate documentation before a reading was entered.

To avoid payment being issued to the previous party incorrectly, please do not enter a meter reading until you receive email confirmation that this has been updated on our system and your account is live. If a reading is entered before the process is completed, we cannot accept responsibility for payments made to the previous occupier

Please do not hesitate to contact us on 0800 001 5156 if you require support completing the change of responsibility process. Monday to Friday 8am - 4.45pm (local rate charge applies) Change of ownership Vendor Form VAT Form If you purchase a property which already has Microgeneration technology installed and has been registered for SEG by the previous owner, you will need to agree as part of the sale that you will take over the SEG contract. You should also obtain details of the SEG provider and the SEG ID. If the associated SEG provider is ScottishPower, we require that you complete the 'Change of ownership form' and provide this along with proof of ownership of the property. Please download the below form and email this with your supporting documentation to SEG@scottishpower.com. The forms must be populated in full and the requested supporting evidence provided, or we will be unable to make any changes. Please do this as soon as possible as we cannot accept responsibility for payments made to the previous occupier after your move in date if you have not provided the appropriate documentation before a reading was entered. To avoid payment being issued to the previous party incorrectly, please do not enter a meter reading until you receive email confirmation that this has been updated on our system and your account is live. If a reading is entered before the process is completed, we cannot accept responsibility for payments made to the previous occupier Please do not hesitate to contact us on 0800 001 5156 if you require support completing the change of responsibility process. Monday to Friday 8am - 4.45pm (local rate charge applies) Change of ownership Vendor Form VAT Form If you purchase a property which already has Microgeneration technology installed and has been registered for SEG by the previous owner, you will need to agree as part of the sale that you will take over the SEG contract. You should also obtain details of the SEG provider and the SEG ID. If the associated SEG provider is ScottishPower, we require that you complete the 'Change of ownership form' and provide this along with proof of ownership of the property.

Please download the below form and email this with your supporting documentation to SEG@scottishpower.com. The forms must be populated in full and the requested supporting evidence provided, or we will be unable to make any changes.

Please do this as soon as possible as we cannot accept responsibility for payments made to the previous occupier after your move in date if you have not provided the appropriate documentation before a reading was entered.

To avoid payment being issued to the previous party incorrectly, please do not enter a meter reading until you receive email confirmation that this has been updated on our system and your account is live. If a reading is entered before the process is completed, we cannot accept responsibility for payments made to the previous occupier

Please do not hesitate to contact us on 0800 001 5156 if you require support completing the change of responsibility process. Monday to Friday 8am - 4.45pm (local rate charge applies) Change of ownership Vendor Form VAT Form

MarkdownWYSIWYG Heading What happens if you become responsible for a Microgeneration installation (i.e. the current generator has died or ownership has changed due to divorce)?

Markdown

In the event that ownership of the Microgeneration installation changes, the SEG can be transferred to the entitled recipient. Please download the below form and email this with your supporting documentation to SEG@scottishpower.com. The forms must be populated in full and the requested supporting evidence provided, or we will be unable to make any changes Change of ownership Vendor Form VAT Form Please do this as soon as possible as we cannot accept responsibility for payments made to the previous occupier after you became responsible, if you have not provided the appropriate documentation before a reading was entered. To avoid payment being issued to the previous party incorrectly, please do not enter a meter reading until you have received email confirmation that this has been updated on our system and your account is live. If a reading is entered before the process is completed, we cannot accept responsibility for payments made to the party. Please do not hesitate to contact us on 0800 001 5156 if you require support completing the change of responsibility process. Monday to Friday 8am - 4.45pm (local rate charge applies) In the event that ownership of the Microgeneration installation changes, the SEG can be transferred to the entitled recipient. Please download the below form and email this with your supporting documentation to SEG@scottishpower.com. The forms must be populated in full and the requested supporting evidence provided, or we will be unable to make any changes

Change of ownership Vendor Form VAT Form

Please do this as soon as possible as we cannot accept responsibility for payments made to the previous occupier after you became responsible, if you have not provided the appropriate documentation before a reading was entered.

To avoid payment being issued to the previous party incorrectly, please do not enter a meter reading until you have received email confirmation that this has been updated on our system and your account is live. If a reading is entered before the process is completed, we cannot accept responsibility for payments made to the party.

Please do not hesitate to contact us on 0800 001 5156 if you require support completing the change of responsibility process. Monday to Friday 8am - 4.45pm (local rate charge applies)

MarkdownWYSIWYG Heading What if there is no change to the ownership of the panels but the named contact is changing (i.e. the installation is registered to the Treasurer of a bowling club but the Treasurer is changing?

Markdown

Please let us know immediately, by completing this form and emailing to SEG@scottishpower.com - the form must be populated in full and the requested supporting evidence provided, or we will be unable to make any changes. Please let us know immediately, by completing this form and emailing to SEG@scottishpower.com - the form must be populated in full and the requested supporting evidence provided, or we will be unable to make any changes. Please let us know immediately, by completing this form and emailing to SEG@scottishpower.com - the form must be populated in full and the requested supporting evidence provided, or we will be unable to make any changes.

MarkdownWYSIWYG Disclaimers Footnotes Footnote * Reference Number

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A cooling-off period automatically applies. You have 14 calendar days from the date you apply for SEG Plan to tell us that you want to cancel it. This is your ‘cooling-off’ period. This cooling-off period will expire after 14 calendar days. MarkdownWYSIWYG Text of footnote, use line breaks here to keep footnote text under the same reference

Text of footnote, use line breaks here to keep footnote text under the same reference Footnote * Reference Number 1

Reference number of footnote, e.g. [1]. Leave this blank to exclude number Content

Prices correct as at 16.02.23. Subject to change. MarkdownWYSIWYG Text of footnote, use line breaks here to keep footnote text under the same reference

Text of footnote, use line breaks here to keep footnote text under the same reference Footnote * Reference Number 2

Reference number of footnote, e.g. [1]. Leave this blank to exclude number Content

This statement is based on ScottishPower’s SmartGen+ tariff available only to customers who installed solar panels &/or solar batteries with ScottishPower. ScottishPower conduct market analysis regularly to update and verify this position. MarkdownWYSIWYG Text of footnote, use line breaks here to keep footnote text under the same reference

Text of footnote, use line breaks here to keep footnote text under the same reference Meta Title SEG | Gas and Electricity Company | ScottishPower

Description Switching to make ScottishPower your energy supplier could save you money on your bill. It's easy to do and only takes a few minutes. You can get an electricity quote and compare prices and tariffs separately.

Frequently asked questions

To be eligible for SEG:

You must have one of the generation sources mentioned previously
You must have a Smart or AMR meter that can obtain half hourly readings and you consent to us taking them
You must have an Export MPAN or we will create one for you if this is you first applying and are not transferring from another supplier
You must complete our online application, uploading the correct, required, documentation i.e. MCS Certificate, completed Vendor/Bank form with the necessary supporting document

Once we receive your application form and supporting documentation, we will begin the registration process which may include creating an Export MPAN
We will also need to check some external systems to ensure that you are not being paid for FIT Export. As previously mentioned, you cannot be paid for FIT & SEG Export
You will be paid every 90 days and the first payment will be made approximately 90 days after your contract start date with us
IMPORTANT: You must submit the readings from your export meter, online, every 6 months or we will be unable to make any payments to you. We may also ask that you provide photo evidence to support your submissions

There will be no change to your electricity supply.
Your SEG contract will be separate to your normal electricity and/or gas contracts
You will still receive your normal bills for your electricity supply
You will use some of what you generate and the excess will be exported to the grid
Your electricity does not need to be supplied by ScottishPower for you to be eligible to receive SEG payments from ScottishPower
If you are a ScottishPower customer, you can transfer your energy supply (based on your current T&Cs) but still receive SEG payments from ScottishPower

You’ll need to provide us with meter readings from your export meter every 6 months, for payments to be issued. In some instances, we might require photo evidence that clearly shows the meter serial number and the meter reading on your export register. Below you can find instructions on how to read the export register of the types of smart meter that ScottishPower installs. However, if ScottishPower did not install your smart meter, you may need to seek advice from the installing supplier on how to read the meter.

SMETS 1 Elster

From the meter index, press the middle button to enter the meter menu
Using the top and bottom buttons to cycle through the menu options, navigate to “General” and press the middle button to enter the “General” menu
Using the top and bottom buttons to cycle through the menu options, navigate to “Total Registers” and press the middle button
Using the top and bottom buttons to cycle through the headings, navigate to “Cum. Exp.” which will have the value of the active export measured in kWh

Aclara

From the meter index, press the B button to cycle through various headings until the “Mode of Operation” is displayed which will identify if the meter is in “Credit Mode” or “Prepay Mode”
Once on the “Mode of Operation”, continue to press the A button until reaching the “Total Export kWh” heading which will display the value of the active export register measured in kWh

SMETS 2 Honeywell

From the meter index, press the top button to be taken into the main menu options
On the main menu, cycle through the options using the bottom button to “Registers” and press the top button to enter the “Registers” menu
In the “Registers” menu, cycle through the options using the bottom button until “Cumulative” is highlighted and press the top button to enter the “Cumulative” options
In the “Cumulative” options, press the bottom button to cycle through the headings until “Cum. Exp.” is displayed which will display the active export register in kWh

Aclara

From the default display menu, press the A button continuously until the heading “Total Active Export kWh” is displayed which will show the active export register in kWh
Pressing the B button will take the user out of the default menu into other meter features. In this case the user should wait 60 seconds for the display to return to the default menu and then repeat step 1

EDMI

From the meter index, press the “OK” button to cycle forward or the return button to cycle back until the “EXPRT” heading appears which will show the active export register in kWh
An alternative method is to wait until the “EXPRT” heading is displayed as it will automatically cycle between “IMPRT”, “EXPRT” and “BILL” every few seconds

Customers may have meters from other manufacturers if the smart meter / AMR had been installed by an energy supplier other than ScottishPower.

If you take your Microgeneration system with you, you will lose the right to SEG payments for that installation. If the installation remains at the property the new owner/occupier will be able to transfer the SEG payments into their name. The transfer of the SEG Installation will need to be agreed as part of the sale of your home.

If you are moving out, please email SEG@scottishpower.com confirming the following:

SEG Identification Number
Your name
Installation address
Your new correspondence address
Contact telephone number
Move out date
Move out reading from your EXPORT rate of your Export/Smart meter

This will allow us to close your account and issue your final payment. Please do not hesitate to contact us on 0800 001 5156 and we will support you through the process if required. Monday to Friday 8am - 4.45pm (local rate charge applies)

If you purchase a property which already has Microgeneration technology installed and has been registered for SEG by the previous owner, you will need to agree as part of the sale that you will take over the SEG contract. You should also obtain details of the SEG provider and the SEG ID. If the associated SEG provider is ScottishPower, we require that you complete the 'Change of ownership form’ and provide this along with proof of ownership of the property.

Please download the below form and email this with your supporting documentation to SEG@scottishpower.com. The forms must be populated in full and the requested supporting evidence provided, or we will be unable to make any changes.

Please do this as soon as possible as we cannot accept responsibility for payments made to the previous occupier after your move in date if you have not provided the appropriate documentation before a reading was entered.

To avoid payment being issued to the previous party incorrectly, please do not enter a meter reading until you receive email confirmation that this has been updated on our system and your account is live. If a reading is entered before the process is completed, we cannot accept responsibility for payments made to the previous occupier

Please do not hesitate to contact us on 0800 001 5156 if you require support completing the change of responsibility process. Monday to Friday 8am - 4.45pm (local rate charge applies) Change of ownership Vendor Form VAT Form

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Content Name seg_data

User friendly name to find in CMS

SEG Landing Blocks Block One Title Get paid for generating green electricity

Body

The Smart Export Guarantee (SEG) encourages people and businesses who generate surplus renewable energy to get paid for electricity they export back to the National Grid.

Please ensure you have the relevant documentation needed before you apply. You can find this information below.

It’s also important you read and agree to the SEG tariff terms and conditions. MarkdownWYSIWYG Source https://api.scottishpower.co.uk/cms-next/files/images/seg/solar-panels.jpg?nocache=true

Alt Solar panels on roof of a house

Text

href

Block Two Heading One of the best export rates on the market[1]

content We now have two SEG tariffs which pay our customers for each unit of electricity they generate and export back to the grid. These tariffs are variable - meaning the price you are paid per unit you export back to the National Grid can go up or down. Please note, the export price is not linked to any Ofgem price cap or FIT tariff rates.

Block Three Export Rate * Heading SmartGen

Subheading Price Per kWh = 12p[1]

List Items List Item Customers who meet the eligibility criteria (detailed below) for SEG will be able to take advantage of this product.

List Item The unit rate is variable.

List Item Paid into customer’s bank account every 90 days

Export Rate * Heading SmartGen+

Subheading Price Per kWh = 15p[2]

List Items List Item Customers who meet the eligibility criteria (detailed below) for SEG and installed their solar panels and/or battery through ScottishPower will be able to take advantage of this product

List Item The unit rate is variable.

List Item Paid into customer’s bank account every 90 days

Block Four Title What do I need to have to get SEG?

Body

You get paid a fixed rate for any excess renewable electricity you export to the grid from sources such as: Solar PV A wind turbine A hydro system An anaerobic digestion system A micro combined heat and power system (micro-CHP) An anaerobic digestion system – Ofgem Confirmation of the ‘AD Reporting Start Date’

MarkdownWYSIWYG Source https://api.scottishpower.co.uk/cms-next/files/images/seg/man-on-ipad.jpg?nocache=true

Alt Older couple sit at table looking at iPad

Block Five Title What is the eligibility for SEG?

Body

Be the owner of the generation unit, e.g. the solar panels Your system cannot exceed the 5MW capacity limit (or 50kW for Micro-CHP systems) Have an export, smart, automatic meter reading (AMR) or other half hourly read capable meter which can record exported energy every half-hour Have a Microgeneration Certificate Scheme (MCS), Flexi-Orb or similar certified installation and be able to provide the certificate Have a confirmed Distribution Network Operator (DNO) export grid connection (usually a letter or email) - this is preferred but not mandatory. You must opt-out of any existing FIT Export agreement, if you have one Have completed and submitted the Anaerobic Digestion Declaration form to Ofgem Have email confirm from Ofgem of the Anaerobic Digestion Reporting Start Date Will provide Anaerobic Digestion quarterly and annual confirmation of the sustainability declarations to Ofgem If the Anaerobic Digestion TIC >1 Mw provide evidence of the annual sustainability audit report submitted and accepted by Ofgem

MarkdownWYSIWYG Source https://api.scottishpower.co.uk/cms-next/files/images/seg/woman-on-laptop.jpg?nocache=true

Alt Woman sits at table with her laptop

Block Six Heading How to apply for SEG

content

Simply apply now and complete our online application, including uploading the following documents. Due to the various checks we need to undertake, the processing of your application can up to 6 weeks, but don't worry - we'll work from the meter readings you provide as part of your application so you'll not miss out on any payments. MarkdownWYSIWYG Block Seven content

modalLinkText

modalContentId

Block Eight Block One Heading MCS, Flexi-orb or other certificate

Sub-Heading Example of

CTA Copy Learn more

CTA Modal ID CERTIFICATES

Small Image URL https://api.scottishpower.co.uk/cms-next/files/images/seg/mcs_certificates.png?nocache=true

Large Image URL https://api.scottishpower.co.uk/cms-next/files/images/seg/mcs_certificates.png?nocache=true

Block Two Heading Renewable system ownership

Sub-Heading Example of

CTA Copy Learn more

CTA Modal ID RENEWABLE_SYSTEM_OWNERSHIP

Small Image URL https://api.scottishpower.co.uk/cms-next/files/images/seg/Renewable%20system%20ownership.jpg?nocache=true

Large Image URL https://api.scottishpower.co.uk/cms-next/files/images/seg/Renewable%20system%20ownership.jpg?nocache=true

Block Three Heading Your import/smart or export meters

Sub-Heading Example of

CTA Copy Learn more

CTA Modal ID EXPORT_METER_READING

Small Image URL https://api.scottishpower.co.uk/cms-next/files/images/seg/export_meters.png?nocache=true

Large Image URL https://api.scottishpower.co.uk/cms-next/files/images/seg/export_meters.png?nocache=true

Block Nine Heading How long does the application take?

Block One Title Application process (up to 14 days)

Block One Content Firstly, your application will go through a validation process to ensure eligibility and adherence to the minimal criteria. Additionally, we will verify that you have a Smart meter capable of recording Half Hourly meter readings.

Block One Icon scottishPower

Block One Cta Text Start application

Href /surveys/seg/seg-intro

Block Two Title DNO creates your MPAN (1-2 weeks)

Block Two Content The DNO creates your export MPAN - this is the longest part of the application process and is out of our control as this depends on the resource available there (a bit like applying for a passport).

Block Two Icon electricity

Block Two Cta Text

Href

Block Three Title Register payment details (1-2 weeks)

Block Three Content Following this we will request you register your payment details. New applications will be paid from their application date, where as customers switching to us will be paid from the date agreed with the old supplier.

Block Three Icon pound

Block Three Cta Text

Href

Block Four Title Start earning and seeing your solar export!

Block Four Content Rest assured, you will not lose out on any energy exported to us during the process. If you are transitioning from another supplier, we may need to request additional readings from you.

Block Four Icon check

Block Four Cta Text

Href

Block Ten content

It's also important you read and agree to the SEG tariff terms and conditions. MarkdownWYSIWYG Block Eleven Heading Enjoy an export tariff with one of the best rates on the market[2]

content Apply now to start your SEG application, including uploading the documentation detailed above.

Cta Cta Text Apply now

Cta Href /surveys/seg/seg-intro

Block Twelve Title Meter readings and ongoing billing

Body

Regarding meter readings and ongoing billing, please note that the meter reading you provided upon application will be used to start your account. Rest assured, you will not lose out on any energy exported to us during the above process. If you are transitioning from another supplier, we may need to request additional readings from you. The reading we request will be used to start your account, while your previous supplier will end your account based on their readings.

We will make every effort to obtain ongoing meter readings from your smart meter. However, if we are unable to do so directly, we may request a reading from you in order to issue an accurate invoice and payment. MarkdownWYSIWYG Image Src https://api.scottishpower.co.uk/cms-next/files/images/seg/woman-on-ipad.jpg?nocache=true

Image alt Woman and son sit on couch together

Modal Content Modal Content * Modal Content Id CERTIFICATES

heading Microgeneration Certificate Scheme (MCS) or Flexi-Orb certificate

Body

This will be the unique reference on your certificate. For the MCS Certificate, you can usually find it in the top left hand corner of the front page. It is in this format “MCS-00000000-E”. If you have a Flexi-Orb certificate, the Certificate number is in this format “FLEXI-00000000000”. MarkdownWYSIWYG Image Image Src https://api.scottishpower.co.uk/cms-next/files/images/seg/mcs_certificates.png?nocache=true

Image Alt Examples of MCS and Flexi-Orb certificates

Modal Content * Modal Content Id RENEWABLE_SYSTEM_OWNERSHIP

heading Renewable system ownership

Body

i. If you’ve installed the system, a copy of the invoice or receipt stating the system has been paid in full.

ii. If you’re in a new build, a letter from the property builder stating the installation was included with the purchase of the property.

iii. If your renewable system was in situ when you purchased a property and wasn’t installed by you then you can submit a solicitors letter, mortgage statement or land registry certificate showing you as the owner.

Anaerobic Digestion system

If you are applying for SEG with an anaerobic digestion system, we’ll also need evidence from Ofgem confirming the systems most recent quarterly sustainability and annual feedstock compliance. i. If you’ve installed the system, a copy of the invoice or receipt stating the system has been paid in full. ii. If you’re in a new build, a letter from the property builder stating the installation was included with the purchase of the property. iii. If your renewable system was in situ when you purchased a property and wasn’t installed by you then you can submit a solicitors letter, mortgage statement or land registry certificate showing you as the owner. Anaerobic Digestion system If you are applying for SEG with an anaerobic digestion system, we’ll also need evidence from Ofgem confirming the systems most recent quarterly sustainability and annual feedstock compliance. i. If you’ve installed the system, a copy of the invoice or receipt stating the system has been paid in full.

ii. If you’re in a new build, a letter from the property builder stating the installation was included with the purchase of the property.

iii. If your renewable system was in situ when you purchased a property and wasn’t installed by you then you can submit a solicitors letter, mortgage statement or land registry certificate showing you as the owner.

Anaerobic Digestion system

If you are applying for SEG with an anaerobic digestion system, we’ll also need evidence from Ofgem confirming the systems most recent quarterly sustainability and annual feedstock compliance.

MarkdownWYSIWYG Image Image Src https://api.scottishpower.co.uk/cms-next/files/images/seg/Renewable%20system%20ownership.jpg?nocache=true

Image Alt Example of renewable system ownership document

Modal Content * Modal Content Id EXPORT_METER_READING

heading Proof of your export readings

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A photograph of your the export readings from the export register (if you only have an import meter), or the export meter if you have one installed. Please ensure the meter readings, serial number and make and model of the meter are all visible (please note, this isn’t your generation meter). You can learn more about taking meter readings in our FAQ’s. MarkdownWYSIWYG Image Image Src https://api.scottishpower.co.uk/cms-next/files/images/seg/export_meters.png?nocache=true

Image Alt Example proof of export readings

Modal Content * Modal Content Id BATTERY_STORAGE_SCHEMATIC_DIAGRAM

heading Battery storage schematic diagram

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If you also have a battery storage system, we’ll need an image of the install schematic (or single line diagram) to show that the output from the batteries will not be measured by the export meter. This is due to it being classed as ‘brown energy’, which isn’t eligible for payments in our SEG scheme. The diagram must show where the smart/export meter sits in relation to the renewable installation, battery and grid. MarkdownWYSIWYG Image Image Src https://api.scottishpower.co.uk/cms-next/files/images/seg/Battery%20storage%20schematic%20diagram.jpg?nocache=true

Image Alt Example of battery storage schematic diagram

FAQS Heading What is Smart Export Guarantee (SEG)?

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SEG is designed for customers who generate Green electricity via Solar PV, Wind Turbines, Hydro, Micro CHP or Anaerobic Digestion and pass any unused power back to the Electrical Grid. MarkdownWYSIWYG Heading Can I continue to receive FIT payments together with SEG?

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No, if you are receiving FIT Export you are not eligible for SEG unless you opt out of receiving FIT Export payment. MarkdownWYSIWYG Heading How do I apply for SEG?

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To be eligible for SEG:

You must have one of the generation sources mentioned previously
You must have a Smart or AMR meter that can obtain half hourly readings and you consent to us taking them
You must have an Export MPAN or we will create one for you if this is you first applying and are not transferring from another supplier
You must complete our online application, uploading the correct, required, documentation i.e. MCS Certificate, completed Vendor/Bank form with the necessary supporting document To be eligible for SEG:
You must have one of the generation sources mentioned previously
You must have a Smart or AMR meter that can obtain half hourly readings and you consent to us taking them
You must have an Export MPAN or we will create one for you if this is you first applying and are not transferring from another supplier
You must complete our online application, uploading the correct, required, documentation i.e. MCS Certificate, completed Vendor/Bank form with the necessary supporting document To be eligible for SEG:

You must have one of the generation sources mentioned previously

You must have a Smart or AMR meter that can obtain half hourly readings and you consent to us taking them

You must have an Export MPAN or we will create one for you if this is you first applying and are not transferring from another supplier

You must complete our online application, uploading the correct, required, documentation i.e. MCS Certificate, completed Vendor/Bank form with the necessary supporting document

MarkdownWYSIWYG Heading When will I be paid for the energy I export?

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Once we receive your application form and supporting documentation, we will begin the registration process which may include creating an Export MPAN
We will also need to check some external systems to ensure that you are not being paid for FIT Export. As previously mentioned, you cannot be paid for FIT & SEG Export
You will be paid every 90 days and the first payment will be made approximately 90 days after your contract start date with us
IMPORTANT: You must submit the readings from your export meter, online, every 6 months or we will be unable to make any payments to you. We may also ask that you provide photo evidence to support your submissions
Once we receive your application form and supporting documentation, we will begin the registration process which may include creating an Export MPAN
We will also need to check some external systems to ensure that you are not being paid for FIT Export. As previously mentioned, you cannot be paid for FIT & SEG Export
You will be paid every 90 days and the first payment will be made approximately 90 days after your contract start date with us
IMPORTANT: You must submit the readings from your export meter, online, every 6 months or we will be unable to make any payments to you. We may also ask that you provide photo evidence to support your submissions Once we receive your application form and supporting documentation, we will begin the registration process which may include creating an Export MPAN

We will also need to check some external systems to ensure that you are not being paid for FIT Export. As previously mentioned, you cannot be paid for FIT & SEG Export

You will be paid every 90 days and the first payment will be made approximately 90 days after your contract start date with us

IMPORTANT: You must submit the readings from your export meter, online, every 6 months or we will be unable to make any payments to you. We may also ask that you provide photo evidence to support your submissions

MarkdownWYSIWYG Heading How does this affect my electricity account?

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There will be no change to your electricity supply.
Your SEG contract will be separate to your normal electricity and/or gas contracts
You will still receive your normal bills for your electricity supply
You will use some of what you generate and the excess will be exported to the grid
Your electricity does not need to be supplied by ScottishPower for you to be eligible to receive SEG payments from ScottishPower
If you are a ScottishPower customer, you can transfer your energy supply (based on your current T&Cs) but still receive SEG payments from ScottishPower
There will be no change to your electricity supply.
Your SEG contract will be separate to your normal electricity and/or gas contracts
You will still receive your normal bills for your electricity supply
You will use some of what you generate and the excess will be exported to the grid
Your electricity does not need to be supplied by ScottishPower for you to be eligible to receive SEG payments from ScottishPower
If you are a ScottishPower customer, you can transfer your energy supply (based on your current T&Cs) but still receive SEG payments from ScottishPower There will be no change to your electricity supply.

Your SEG contract will be separate to your normal electricity and/or gas contracts

You will still receive your normal bills for your electricity supply

You will use some of what you generate and the excess will be exported to the grid

Your electricity does not need to be supplied by ScottishPower for you to be eligible to receive SEG payments from ScottishPower

If you are a ScottishPower customer, you can transfer your energy supply (based on your current T&Cs) but still receive SEG payments from ScottishPower

MarkdownWYSIWYG Heading How do I read the export register of my smart meter?

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You’ll need to provide us with meter readings from your export meter every 6 months, for payments to be issued. In some instances, we might require photo evidence that clearly shows the meter serial number and the meter reading on your export register. Below you can find instructions on how to read the export register of the types of smart meter that ScottishPower installs. However, if ScottishPower did not install your smart meter, you may need to seek advice from the installing supplier on how to read the meter.

SMETS 1 Elster

From the meter index, press the middle button to enter the meter menu
Using the top and bottom buttons to cycle through the menu options, navigate to “General” and press the middle button to enter the “General” menu
Using the top and bottom buttons to cycle through the menu options, navigate to “Total Registers” and press the middle button
Using the top and bottom buttons to cycle through the headings, navigate to “Cum. Exp.” which will have the value of the active export measured in kWh

Aclara

From the meter index, press the B button to cycle through various headings until the “Mode of Operation” is displayed which will identify if the meter is in “Credit Mode” or “Prepay Mode”
Once on the “Mode of Operation”, continue to press the A button until reaching the “Total Export kWh” heading which will display the value of the active export register measured in kWh

SMETS 2 Honeywell

From the meter index, press the top button to be taken into the main menu options
On the main menu, cycle through the options using the bottom button to “Registers” and press the top button to enter the “Registers” menu
In the “Registers” menu, cycle through the options using the bottom button until “Cumulative” is highlighted and press the top button to enter the “Cumulative” options
In the “Cumulative” options, press the bottom button to cycle through the headings until “Cum. Exp.” is displayed which will display the active export register in kWh

Aclara

From the default display menu, press the A button continuously until the heading “Total Active Export kWh” is displayed which will show the active export register in kWh
Pressing the B button will take the user out of the default menu into other meter features. In this case the user should wait 60 seconds for the display to return to the default menu and then repeat step 1

EDMI

From the meter index, press the “OK” button to cycle forward or the return button to cycle back until the “EXPRT” heading appears which will show the active export register in kWh
An alternative method is to wait until the “EXPRT” heading is displayed as it will automatically cycle between “IMPRT”, “EXPRT” and “BILL” every few seconds

Customers may have meters from other manufacturers if the smart meter / AMR had been installed by an energy supplier other than ScottishPower. You’ll need to provide us with meter readings from your export meter every 6 months, for payments to be issued. In some instances, we might require photo evidence that clearly shows the meter serial number and the meter reading on your export register. Below you can find instructions on how to read the export register of the types of smart meter that ScottishPower installs. However, if ScottishPower did not install your smart meter, you may need to seek advice from the installing supplier on how to read the meter. SMETS 1 Elster

From the meter index, press the middle button to enter the meter menu
Using the top and bottom buttons to cycle through the menu options, navigate to “General” and press the middle button to enter the “General” menu
Using the top and bottom buttons to cycle through the menu options, navigate to “Total Registers” and press the middle button
Using the top and bottom buttons to cycle through the headings, navigate to “Cum. Exp.” which will have the value of the active export measured in kWh Aclara
From the meter index, press the B button to cycle through various headings until the “Mode of Operation” is displayed which will identify if the meter is in “Credit Mode” or “Prepay Mode”
Once on the “Mode of Operation”, continue to press the A button until reaching the “Total Export kWh” heading which will display the value of the active export register measured in kWh SMETS 2 Honeywell
From the meter index, press the top button to be taken into the main menu options
On the main menu, cycle through the options using the bottom button to “Registers” and press the top button to enter the “Registers” menu
In the “Registers” menu, cycle through the options using the bottom button until “Cumulative” is highlighted and press the top button to enter the “Cumulative” options
In the “Cumulative” options, press the bottom button to cycle through the headings until “Cum. Exp.” is displayed which will display the active export register in kWh Aclara
From the default display menu, press the A button continuously until the heading “Total Active Export kWh” is displayed which will show the active export register in kWh
Pressing the B button will take the user out of the default menu into other meter features. In this case the user should wait 60 seconds for the display to return to the default menu and then repeat step 1 EDMI
From the meter index, press the “OK” button to cycle forward or the return button to cycle back until the “EXPRT” heading appears which will show the active export register in kWh
An alternative method is to wait until the “EXPRT” heading is displayed as it will automatically cycle between “IMPRT”, “EXPRT” and “BILL” every few seconds Customers may have meters from other manufacturers if the smart meter / AMR had been installed by an energy supplier other than ScottishPower. You’ll need to provide us with meter readings from your export meter every 6 months, for payments to be issued. In some instances, we might require photo evidence that clearly shows the meter serial number and the meter reading on your export register. Below you can find instructions on how to read the export register of the types of smart meter that ScottishPower installs. However, if ScottishPower did not install your smart meter, you may need to seek advice from the installing supplier on how to read the meter.

SMETS 1 Elster

From the meter index, press the middle button to enter the meter menu

Using the top and bottom buttons to cycle through the menu options, navigate to “General” and press the middle button to enter the “General” menu

Using the top and bottom buttons to cycle through the menu options, navigate to “Total Registers” and press the middle button

Using the top and bottom buttons to cycle through the headings, navigate to “Cum. Exp.” which will have the value of the active export measured in kWh

Aclara

From the meter index, press the B button to cycle through various headings until the “Mode of Operation” is displayed which will identify if the meter is in “Credit Mode” or “Prepay Mode”

Once on the “Mode of Operation”, continue to press the A button until reaching the “Total Export kWh” heading which will display the value of the active export register measured in kWh

SMETS 2 Honeywell

From the meter index, press the top button to be taken into the main menu options

On the main menu, cycle through the options using the bottom button to “Registers” and press the top button to enter the “Registers” menu

In the “Registers” menu, cycle through the options using the bottom button until “Cumulative” is highlighted and press the top button to enter the “Cumulative” options

In the “Cumulative” options, press the bottom button to cycle through the headings until “Cum. Exp.” is displayed which will display the active export register in kWh

Aclara

From the default display menu, press the A button continuously until the heading “Total Active Export kWh” is displayed which will show the active export register in kWh

Pressing the B button will take the user out of the default menu into other meter features. In this case the user should wait 60 seconds for the display to return to the default menu and then repeat step 1

EDMI

From the meter index, press the “OK” button to cycle forward or the return button to cycle back until the “EXPRT” heading appears which will show the active export register in kWh

An alternative method is to wait until the “EXPRT” heading is displayed as it will automatically cycle between “IMPRT”, “EXPRT” and “BILL” every few seconds

Customers may have meters from other manufacturers if the smart meter / AMR had been installed by an energy supplier other than ScottishPower.

MarkdownWYSIWYG Heading What happens if I move out of the installation address (i.e. sell my property)?

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If you take your Microgeneration system with you, you will lose the right to SEG payments for that installation. If the installation remains at the property the new owner/occupier will be able to transfer the SEG payments into their name. The transfer of the SEG Installation will need to be agreed as part of the sale of your home.

If you are moving out, please email SEG@scottishpower.com confirming the following:

SEG Identification Number
Your name
Installation address
Your new correspondence address
Contact telephone number
Move out date
Move out reading from your EXPORT rate of your Export/Smart meter

This will allow us to close your account and issue your final payment. Please do not hesitate to contact us on 0800 001 5156 and we will support you through the process if required. Monday to Friday 8am - 4.45pm (local rate charge applies) If you take your Microgeneration system with you, you will lose the right to SEG payments for that installation. If the installation remains at the property the new owner/occupier will be able to transfer the SEG payments into their name. The transfer of the SEG Installation will need to be agreed as part of the sale of your home. If you are moving out, please email SEG@scottishpower.com confirming the following:

SEG Identification Number
Your name
Installation address
Your new correspondence address
Contact telephone number
Move out date
Move out reading from your EXPORT rate of your Export/Smart meter This will allow us to close your account and issue your final payment. Please do not hesitate to contact us on 0800 001 5156 and we will support you through the process if required. Monday to Friday 8am - 4.45pm (local rate charge applies) If you take your Microgeneration system with you, you will lose the right to SEG payments for that installation. If the installation remains at the property the new owner/occupier will be able to transfer the SEG payments into their name. The transfer of the SEG Installation will need to be agreed as part of the sale of your home.