Details on our Hardship Fund that includes eligibility criteria, information on how this can help our customers and how to apply.
If you’re on a lower income and are struggling to pay your energy bills, you may be eligible for the ScottishPower Hardship Fund.
Because some customers have difficulties paying their bills due to low income or other circumstances, ScottishPower has a Hardship Fund to help them get their energy payments under control. The Fund can help by clearing or reducing arrears by crediting a customer’s ScottishPower energy account.
You could qualify for help from the ScottishPower Hardship Fund if you meet the terms and conditions and you’re receiving
You could also qualify if you have a low household income, or if there are special circumstances which could make you eligible for example you have experienced an income reduction due to illness.
Please note the terms and conditions are subject to change and you will be assessed to identify if eligible for the Hardship Fund when your application is reviewed.
* You can also call StepChange Debit Charity on 0800 138 1111 lines open Monday to Friday 8am to 8pm, Saturday 8am to 4pm.
** As well as applying online you can call 0121 285 2595. Lines open Monday to Friday 8.00am to 5pm.
If Sigma Connected Support decide you should receive a partial or full award towards the value of your arrears, your ScottishPower energy account will be credited with the award.
Last updated: 3 November 2023