What is the Warm Home Discount Scheme?

The Warm Home Discount is a government scheme that gives eligible households a one-off £150 discount on their electricity bill.

Eligible households won’t receive the money directly—instead, the discount is applied automatically to your electricity account by us.

England & Wales

In England & Wales, the scheme is divided into Core Group 1 and Core Group 2.

If you or your partner receive the Guarantee Credit element of Pension Credit (even if you get Savings Credit as well) you could qualify under Core Group 1.

If you or your partner receive certain means-tested benefits or Tax Credits, you could qualify under Core Group 2.  This may include benefits such as:

-       Income related Employment and Support Allowance

-       Income based Jobseeker’s Allowance

-       Income Support

-       Housing Benefit

-       Universal Credit*

*Households in receipt of Universal Credit must be below a monthly household income threshold of £1,694.

For the full list of eligible qualifying benefits for Core Group 2, please visit the Government’s Warm Home Discount webpage.

Scotland

In Scotland, the scheme is divided into Core Group 1 and Broader Group.

If you or your partner receive the Guarantee Credit element of Pension Credit (even if you get Savings Credit as well) you could qualify under Core Group 1.

If you don’t qualify this way, you may still be eligible through Broader Group if you or your partner meet certain criteria. Please see our eligibility criteria below. If you believe you or your partner match any of these criteria, you’ll need to apply for the payment.

If you live in England or Wales and you qualify through Core Group 1 or 2, or if you live in Scotland and qualify through Core Group 1 you do not need to apply. Instead, you should receive a letter from the Department for Work & Pensions or the Department for Energy Security & Net Zero. This letter will either confirm that you qualify or ask you to provide further information about your eligibility.

To receive your payment through ScottishPower, you must have been receiving a qualifying benefit and have been a ScottishPower customer on the qualifying date of 24th August 2025.

If you believe that yourself or your partner meet the criteria to qualify through a core group but have not received a letter from the Government by January 2026, please contact the government’s Warm Home Discount Scheme Helpline which is due to reopen in Autumn 2025.

If you were with another supplier on the qualifying date of 24th August 2025, your payment will be made by your previous supplier..

Broader Group (Scotland)

If you believe you or your partner are eligible for the payment through Broader Group (Scotland), you’ll have to submit an application. You’ll need to hold a ScottishPower electricity account at a home in Scotland at the time of making the application, and at the time of receiving the payment.

We review all applications once the application window has closed. Please bear with us while we process all the applications. There is a limit to the funding we have available, and we try to make as many payments to eligible customers as the funding allows.

Important information for customers applying through Broader Group (Scotland)

When verifying eligibility for the Warm Home Discount Scheme:

·      We may share the information contained in your application with the Department for Work and Pensions to confirm your eligibility for the benefit.

·      We, or a company working on ScottishPower’s behalf (Charis Grants) may contact you by email/letter asking for evidence of the benefits you receive. If you don’t provide the evidence within the timescales requested, the payment will not be made.

If any of the details submitted on your broader group application change, including your account number, you must let us know as soon as possible as you may no longer be eligible for the discount.

This year the payment will be £150. This includes VAT, so the payment will show on your bill as a credit amount of £142.85 before VAT is applied. The payment will be added as credit to your electricity account. If you have a prepayment meter, you’ll receive a bar-coded voucher which you can use to redeem your credit. And for our customers with smart prepayment meters, your payment will be made directly to your meter. If you’re eligible for the rebate, your payment will normally be made before the 31st March 2026 with the majority of payments being made between November and January.

To make sure you’re able to receive your Warm Home Discount payment, please make sure your account details are up to date. This includes your address and your name. If you or someone in your household is eligible for Warm Home Discount but isn’t the energy account holder, please make sure their name is added to the energy account. Update your account details here.

You must be in receipt of one benefit from the Primary Eligibility group and one element from the secondary Eligibility group.

Primary Eligibility

Secondary Eligibility