Information on what to do in an emergency. This includes who to contact if there is a power cut, electricity emergency, gas leak, issue with your boiler or you suspect a Carbon Monoxide leak
If you see overhead electricity lines that have fallen down, are hanging low or look visibly damaged, please call your electricity network operator’s 24-hour emergency helpline on 105
Cables may still be live so keep as far away from the hazard as possible and warn people in the vicinity to do the same.
If you witness any damage to an electricity substation please contact 105
If your power goes out, firstly if it’s safe and you feel comfortable to do so, check to see if your neighbours’ electricity supply is also affected and then follow the steps below.
Check your trip switch if you have one (you’ll usually find it in your fuse box and will be either black or red in colour). If it has tripped, turn off all your appliances and then reset it to the on position. If it continues to trip, call an electrician for advice.
If you smell gas or think there might be a gas leak:
If you are a current Boiler & Service Care customer and your boiler has stopped working, call us using the details below (lines are open 24/7):
Boiler Maintenance & Support Care - 0800 111 4686
Carbon monoxide (CO) poisoning is dangerous. Make sure you’re able to spot the signs of a CO leak.
Signs to look out for include:
If you think your appliance is spilling/leaking CO:
If you believe that you have a faulty appliance and you or anybody else in the household has a headache, dizziness, weakness, upset stomach, vomiting, chest pain or confusion
If you are off-supply, there are a few things to check before notifying us of a meter fault. Firstly, please make sure you have enough credit in your meter and top up if you need to. For help with this – as well as steps to take if your meter is still not working – visit:
Should you still need support, please first chat to us on our live webchat at scottishpower.co.uk/livechat. If your issue remains unresolved, please call us on 0345 270 0700 (lines open Monday to Friday 9am to 5pm). If you are off supply and need help outside of our normal opening hours please call us on 0345 058 0005 (lines open 5pm-8pm Monday to Friday & 9am-4pm Saturday).
Last updated: 16 November 2023