National customer service week 2026: understanding the people behind every interaction

Energy is of course part of everyday life. It’s there when customers switch on a light, charge a phone, heat their home or run a business.

Behind every account is a person, a family or a community relying on that service. That’s why the way we support our customers matters so much.

National Customer Service Week is a chance to recognise the colleagues across ScottishPower who help customers every day. Whether they’re speaking directly with customers, maintaining infrastructure, developing digital services or working behind the scenes, they all play a part in delivering the support our customers rely on.

Taking time to understand our customers

Every customer contacts us for a reason. Sometimes they need information. Sometimes they need reassurance. Sometimes they need help resolving an issue. Taking the time to understand their situation helps us provide the right support.

Putting people first

Good customer service starts with listening. By understanding what’s important to our customers, we can make it easier for them to get the information, services and support they need.

Recognising the role everyone plays

Customer service isn’t delivered by one team alone. From customer service advisers and field teams to technology, billing and support functions, colleagues across ScottishPower help shape the experience our customers receive.

Learning from feedback

Customer feedback helps us understand where we’re getting things right and where we can do better. Listening to those experiences helps us continue improving the support and services we provide.

Making things easier

We’re always looking for ways to make things simpler for customers, whether that’s improving digital services, providing clearer information or making it easier to get help when they need it.

Celebrating the people behind great service

Great customer service is often found in everyday moments. Taking the time to explain something clearly. Solving a problem. Helping a customer feel informed and supported.

National Customer Service Week gives us an opportunity to recognise those moments and thank the colleagues across our business who help make them happen every day.