Why we’re taking part in National Customer Service Week 2025
At ScottishPower, customer service is at the heart of everything we do. It’s not just a job for one team—it’s something we all contribute to, every day. That’s why we’re proud to support National Customer Service Week 2025—a week that celebrates the importance of great service and the people who make it happen.
What this week means to us
This week gives us a chance to:
- Celebrate our teams – recognising the hard work and commitment of our customer service colleagues.
- Listen and learn – gathering feedback from customers and staff to help us improve.
- Share insights – using data to understand what’s working and where we can do better.
- Encourage teamwork – bringing people together to share ideas and support each other.
- Look ahead – thinking about how technology and empathy will shape the future of customer service.
Using customer feedback to improve
Customer feedback helps us understand what matters most. We use this information to make changes that improve the experience for everyone. Our teams look at:
Customer satisfaction scores across different channels
Common themes in customer comments
Areas where we can improve
Positive feedback that shows what we’re doing well
Our aim is to turn feedback into action—so we can keep making things better.
What’s happening during National Customer Service Week?
We’ve planned a range of activities to celebrate and learn together. Each day focuses on a different theme:
- Monday – Evolving Customer Needs
- Tuesday – Service with Respect
- Wednesday – Productivity, Growth & Innovation
- Thursday – Employee Engagement
- Friday – Customer Service Recognition Day
We’ll be sharing stories, insights, and celebrating the great work happening across our teams.
Looking ahead
Customer expectations are changing, and we’re changing too. From using AI to improving our digital services, we’re working hard to make every interaction count.
National Customer Service Week is a chance to pause and celebrate—but our commitment to great service continues every day. Thank you to every colleague who makes a difference, and to every customer who shares their feedback with us. You help us grow, improve, and deliver the service people deserve.
Last updated: 2 October 2025