Award-winning tools that help customers save
We’re delighted to be recognised by leading UK industry bodies for the innovative ways we help customers manage their energy.
From smart EV charging and personalised energy insights, to money saving tools such as Power Saver, our award-winning products use data and smart tech to help customers save money, reduce energy use and make greener choices.
We’re proud of our recent wins detailed below, all of which shows our commitment to delivering simple, practical solutions for our customers.
Award-winning tools that help customers save
We’re delighted to be recognised by leading UK industry bodies for the innovative ways we help customers manage their energy.
From smart EV charging and personalised energy insights, to money saving tools such as Power Saver, our award-winning products use data and smart tech to help customers save money, reduce energy use and make greener choices.
We’re proud of our recent wins detailed below, all of which shows our commitment to delivering simple, practical solutions for our customers.
Best-in-class digital experiences
Award-winning web, iOS and Android experiences, backed by market-leading customer service and innovative energy solutions that help customers save money and take control of their energy.
Best-in-class digital experiences
Award-winning web, iOS and Android experiences, backed by market-leading customer service and innovative energy solutions that help customers save money and take control of their energy.
Best-in-class digital experiences
Award-winning web, iOS and Android experiences, backed by market-leading customer service and innovative energy solutions that help customers save money and take control of their energy.
Best-in-class digital experiences
Award-winning web, iOS and Android experiences, backed by market-leading customer service and innovative energy solutions that help customers save money and take control of their energy.
2x winner at the 2026 Stevie Awards
We won a gold award for ’New Service of the Year’ at the Stevie Awards for Technology Excellence and a gold New Product Award at the International Business Awards.
These awards recognise our Home Energy Management tools (EV Optimise1, Power Saver2, and Energy Insights3) for innovating new ways to help our customers save money, energy, and time. Whether it’s through personalised analysis of their home energy consumption and tips for cutting down usage, or rewarding customers for using electricity at greener times through EV Optimise and Power Saver, we offer a full range of easy-to-use tools that are a win-win for households and for the planet.
2x winner at the 2026 Stevie Awards
We won a gold award for ’New Service of the Year’ at the Stevie Awards for Technology Excellence and a gold New Product Award at the International Business Awards.
These awards recognise our Home Energy Management tools (EV Optimise1, Power Saver2, and Energy Insights3) for innovating new ways to help our customers save money, energy, and time. Whether it’s through personalised analysis of their home energy consumption and tips for cutting down usage, or rewarding customers for using electricity at greener times through EV Optimise and Power Saver, we offer a full range of easy-to-use tools that are a win-win for households and for the planet.
Bronze Stevie Award for Customer Satisfaction
We won Bronze for Customer Satisfaction at the 2026 Stevie Awards, recognising our work in combining AI, automation, and enhanced agent training to improve satisfaction across all key areas of our customer journey.
Bronze Stevie Award for Customer Satisfaction
We won Bronze for Customer Satisfaction at the 2026 Stevie Awards, recognising our work in combining AI, automation, and enhanced agent training to improve satisfaction across all key areas of our customer journey.
Shortlisted for the 2026 Digital Impact Awards
ScottishPower has been shortlisted for Best Use of Mobile or Corporate App and Best Use of Digital from the Energy and Utilities Sector at the 2026 Digital Impact Awards.
These awards recognise our range of home energy management tools in the ScottishPower App, like EV Optimise1, our smart home charging solution for customers with EVs, and Power Saver2, which rewards customers for shifting their energy use to times when there’s less demand on the grid. Energy Insights3 helps customers track their energy habits and identify small changes that can help them reduce their energy use and save on their energy bills.
Shortlisted for the 2026 Digital Impact Awards
ScottishPower has been shortlisted for Best Use of Mobile or Corporate App and Best Use of Digital from the Energy and Utilities Sector at the 2026 Digital Impact Awards.
These awards recognise our range of home energy management tools in the ScottishPower App, like EV Optimise1, our smart home charging solution for customers with EVs, and Power Saver2, which rewards customers for shifting their energy use to times when there’s less demand on the grid. Energy Insights3 helps customers track their energy habits and identify small changes that can help them reduce their energy use and save on their energy bills.
UK Digital Excellence Awards 2026 winner
We were also awarded for our use of smart data through Power Saver, winning Standout Use of Data at the UK Digital Excellence Awards 2026.
Power Saver rewards customers for shifting electricity use to cheaper, greener times when demand on the grid is lower
Our data-driven feature allows customers to pick 8 hours of cheaper electricity4 slots through the whole week, with the option to choose from a mix of half price and 20% off slots during off-peak times.
UK Digital Excellence Awards 2026 winner
We were also awarded for our use of smart data through Power Saver, winning Standout Use of Data at the UK Digital Excellence Awards 2026.
Power Saver rewards customers for shifting electricity use to cheaper, greener times when demand on the grid is lower
Our data-driven feature allows customers to pick 8 hours of cheaper electricity4 slots through the whole week, with the option to choose from a mix of half price and 20% off slots during off-peak times.
National Technology Awards 2026 winner
We’re extremely proud to have picked up Customer Experience Technology of the Year at the National Technology Awards. This award recognised our app’s Home Energy Management suite, including Energy Insights, Power Saver and EV Optimise.
Energy Insights helps customers understand and track their energy use, while Power Saver rewards them for shifting energy use to cheaper and greener times. EV Optimise helps EV drivers automatically charge at lower-cost times.
National Technology Awards 2026 winner
We’re extremely proud to have picked up Customer Experience Technology of the Year at the National Technology Awards. This award recognised our app’s Home Energy Management suite, including Energy Insights, Power Saver and EV Optimise.
Energy Insights helps customers understand and track their energy use, while Power Saver rewards them for shifting energy use to cheaper and greener times. EV Optimise helps EV drivers automatically charge at lower-cost times.
International Sustainability Award 2026 winner
We won Best Use of Technology at the International Sustainability Awards for the impact of Power Saver and Energy Insights within the app. Both use data to help customers better understand and manage their energy use.
Power Saver rewards customers for shifting energy use to cheaper, greener times, while Energy Insights turns smart meter data into personalised recommendations to help customers save energy and reduce costs.
International Sustainability Award 2026 winner
We won Best Use of Technology at the International Sustainability Awards for the impact of Power Saver and Energy Insights within the app. Both use data to help customers better understand and manage their energy use.
Power Saver rewards customers for shifting energy use to cheaper, greener times, while Energy Insights turns smart meter data into personalised recommendations to help customers save energy and reduce costs.
Global Business Tech Awards 2026 awards
Our EV Optimise add-on won Best Use of Data at the Global Business Tech Awards 2026. This was in recognition of our data-led approach to smarter electric home charging.
By using real-time data, EV Optimise automatically finds the cheapest and greenest times for customers to charge.
Global Business Tech Awards 2026 awards
Our EV Optimise add-on won Best Use of Data at the Global Business Tech Awards 2026. This was in recognition of our data-led approach to smarter electric home charging.
By using real-time data, EV Optimise automatically finds the cheapest and greenest times for customers to charge.
Overall Vehicle Charging Innovation of the Year 2025 winner
Our EV Optimise add-on won Overall Vehicle Charging Innovation of the Year 2025 at the Auto Tech Breakthrough Awards. The award recognised EV Optimise for its real-world impact and customer-focused design.
EV Optimise has helped customers unlock cheaper charging, set preferences to suit their needs, and track energy delivered, costs and savings, with credits applied automatically.
Overall Vehicle Charging Innovation of the Year 2025 winner
Our EV Optimise add-on won Overall Vehicle Charging Innovation of the Year 2025 at the Auto Tech Breakthrough Awards. The award recognised EV Optimise for its real-world impact and customer-focused design.
EV Optimise has helped customers unlock cheaper charging, set preferences to suit their needs, and track energy delivered, costs and savings, with credits applied automatically.
Most Effective Application of Technology to Enhance the Customer Experience Silver award 2025 winner
We were awarded Silver in the Best Customer Service 2025 in the Most Effective Application of Technology to Enhance the Customer Experience at the European Contact Centre and Customer Service Awards.
The award recognises the changes made over the past four years that have improved customer service and satisfaction across the business. This includes improvement with areas of customer ratings such as through Trustpilot reviews and the introduction of AI solutions to provide better customer support.
Most Effective Application of Technology to Enhance the Customer Experience Silver award 2025 winner
We were awarded Silver in the Best Customer Service 2025 in the Most Effective Application of Technology to Enhance the Customer Experience at the European Contact Centre and Customer Service Awards.
The award recognises the changes made over the past four years that have improved customer service and satisfaction across the business. This includes improvement with areas of customer ratings such as through Trustpilot reviews and the introduction of AI solutions to provide better customer support.
Best Use of Technology 2025 winner
We won Best Use of Technology at the UK Customer Service Awards 2025, with recognition for the innovation within the ScottishPower app, particularly the Energy Insights feature.
Energy Insights helps customers understand their energy use through clear, visual data, making it easier to track energy habits and identify ways to save. The feature has been used by over 300,000 customers, with the typical customer seeing up to 5% savings on their bills from making suggested changes5.
Best Use of Technology 2025 winner
We won Best Use of Technology at the UK Customer Service Awards 2025, with recognition for the innovation within the ScottishPower app, particularly the Energy Insights feature.
Energy Insights helps customers understand their energy use through clear, visual data, making it easier to track energy habits and identify ways to save. The feature has been used by over 300,000 customers, with the typical customer seeing up to 5% savings on their bills from making suggested changes5.
Achievement in Customer Satisfaction Silver Stevie 2025 winner
We won a Silver Stevie Award for Power Saver & Half Price Weekends in the Achievement in Customer Satisfaction category, recognising how these initiatives reward customers for smarter energy use.
Power Saver and Half-Price Weekends have given our customers the ability to save money on their electricity bills by shifting use to times when there is less demand on the grid.
Achievement in Customer Satisfaction Silver Stevie 2025 winner
We won a Silver Stevie Award for Power Saver & Half Price Weekends in the Achievement in Customer Satisfaction category, recognising how these initiatives reward customers for smarter energy use.
Power Saver and Half-Price Weekends have given our customers the ability to save money on their electricity bills by shifting use to times when there is less demand on the grid.
Further Awards
UK Green Business Awards 2025 winner: Half-Price Weekends helped 350,000+ customers save £4 million on bills.6
Marketing Society Star Awards 2025 silver winner: Half-Price Weekends helped customers save £4 million+ through using energy at times when the grid was in less demand.6
Further Awards
UK Green Business Awards 2025 winner: Half-Price Weekends helped 350,000+ customers save £4 million on bills.6
Marketing Society Star Awards 2025 silver winner: Half-Price Weekends helped customers save £4 million+ through using energy at times when the grid was in less demand.6
Further Awards
UK Green Business Awards 2025 winner: Half-Price Weekends helped 350,000+ customers save £4 million on bills.6
Marketing Society Star Awards 2025 silver winner: Half-Price Weekends helped customers save £4 million+ through using energy at times when the grid was in less demand.6
Further Awards
UK Green Business Awards 2025 winner: Half-Price Weekends helped 350,000+ customers save £4 million on bills.6
Marketing Society Star Awards 2025 silver winner: Half-Price Weekends helped customers save £4 million+ through using energy at times when the grid was in less demand.6
1
Smart charging will not happen between 4-8pm. All electricity used will be charged at your normal unit rate based on your ScottishPower tariff. The credit for your EV smart charging session will appear as credit on your bill. Your EV Optimise Credit is calculated as the difference between your normal unit rate (excluding VAT) and the Smart Charging Rate, multiplied by the amount of Smart Charge consumption. The VAT is calculated on your original electricity charges before the EV Optimise Credit is applied, meaning the VAT amount will not reduce in line with the Credit. Eligibility & T&Cs apply.
2
To be part of Power Saver events, you must be an electricity customer with an online account, a communicating smart meter and consent to sharing half-hourly readings with us. Exclusions apply. See Power Saver Terms and Conditions. Our Power Saver Offer events are part of our Power Saver service. Eligibility, exclusions and Power Saver Offer Terms and Conditions apply.
3
Available free of charge to ScottishPower smart meter customers who opt-in to half-hourly data reads. ScottishPower reserves the right to charge for this product in the future. Eligibility criteria apply, excludes customers with a prepayment meter. See website for details.
4
Electricity used will be charged at your normal unit rate, and you will later have your bill, or meter if you are a PAYG customer, credited for the energy used during your chosen slots. Each day is divided into hourly slots, with a 50% or 20% discount rating applied to selected slots (50% slots are available 98 hours per week, 20% slots are available 50 hours per week). Credit is calculated depending on the rating of your chosen slots (excluding VAT) and appears as ‘Power Saver Credit’ on your bill or statement. Your daily standing charge will be charged at your normal rate. Eligibility criteria, exclusions, and T&Cs apply.
5
The savings value presented is based on a 5% reduction in gas and electricity use for a customer on a tariff covered by Ofgem’s energy price cap, who pays by Direct Debit, with Ofgem’s average annual energy usage for a typical household in Britain (2,500kWh single rate electricity & 9,500kWh gas use) prior to using the Energy Insights tool. We refer to a 5% reduction in energy use as this represents the average energy savings made by a sample of customers who had a smart meter installed and provided consent to sharing half hourly smart meter data and used the Energy Insights tool at least 3 times between May to July 2021 and May to July 2022.
6
Savings and customer numbers correct as of March 2026.