Our Boiler Care Service Promise is a commitment to customers with selected Boiler Care products, designed to offer peace of mind. If you contact us by 8pm to let us know you have no heating or hot water , we promise to have an engineer to your home by the end of the next working day, or we’ll give you £50.

Boiler protection gives you peace of mind against unexpected boiler breakdowns and helps you avoid any surprise repair costs you haven’t budgeted for.

With boiler insurance, you can relax knowing that you don’t need to worry about finding an available engineer. The policy also covers the cost of your repair or boiler replacement (installation and delivery aren’t included). Alternatively, you may receive a contribution towards the cost of a replacement product.

Boiler maintenance and support plans give you the benefit of an annual service, which will help keep your boiler working efficiently. Your Gas Safe Register engineer can identify any small problems before they turn into bigger ones, helping increase the lifespan of your boiler. You’ll also ensure your boiler is working safely as we’ll check it’s not emitting any harmful gases like carbon monoxide which can be extremely dangerous. You can find out more about carbon monoxide poisoning at www.nhs.uk.

If you have a maintenance and support plan and need to request support or a repair, you can call 0800 111 4686. Alternatively, if you have a boiler insurance policy and require a boiler repair, please call 0800 027 7788. 

Each year we will contact you to arrange for an authorised Gas Safe Register engineer to visit your home and perform an annual service on your product; to ensure that it is working safely and efficiently. This will be carried out to statutory requirements and in accordance with the manufacturer’s recommendations. The service engineer will also offer you advice on how to use your product. You can also arrange your annual service by calling 0800 001 5214.

Subsequent annual services will be carried out on or around the anniversary of the preceding annual service, subject to the availability of service engineers and your appointment preferences. Please note that where possible annual service visits will be scheduled for the summer months. Annual service visits will be carried out during the service engineer’s normal working hours which are Monday - Friday, 9am to 5pm.

Our boiler and heating plans, provided by Domestic & General, are available to UK home owners over the age of 18. Your boiler needs to be in good working condition, less than 15 years old, outside the manufacturer guarantee period and only used for personal, non-commercial purposes.

Home insurance policies vary depending on how much you pay, and the level of cover provided – so it’s worth checking before choosing another policy. Heating protection products include a replacement boiler if it can’t be fixed, up to the value of £750 (installation and delivery not included). Alternatively, you may receive a contribution towards the cost of a replacement product. 

Yes, if you have young children, are of pensionable age or have any health concerns please make us aware when you call to book your repair and we’ll prioritise your repair accordingly.