As your energy supplier, it’s important that we make sure you can always contact us and receive communications from us in a way that works for you. The easiest way to let us know about any issues that might make it more difficult for you to contact us is by signing up to our Priority Services Register (PSR). The PSR helps us give customers who have a disability, chronic illness or are of pensionable age, extra support when needed.

To sign up please log in to your online account, go to ‘Help and Advice’, and choose ‘Priority Services Register’ from the drop-down menu. Or you can sign up by calling us on 0345 270 0700 from Monday to Friday, 9am until 5pm.

If you’re blind or sight-impaired

We can provide your bills and other communications in different formats, such as Braille, Audio CD, or large print. You can let us know you want to receive your communications in one of these formats when you sign up to the Priority Services Register, or you can contact us using one of the options above to let us know.

Contact options

If you’d prefer not to speak to us over the phone, there are a range of other ways you can contact us.

ScottishPower HQ

320 St Vincent Street

Glasgow

G2 5AD

If you require support with hearing or speech

• We can offer a three-way call using British Sign Language through CONVO. Before you call us for the first time, you’ll need to complete CONVO’s sign-up form.

Once you’ve done that, you can call us using their app or website by choosing ScottishPower Customer Business from their list of organisations.

• Relay UK helps deaf, speech-impaired, and hearing people talk to each other over the phone using the relay service. You can use the Relay UK app in your mobile, tablet, or PC, or you can use it with your Minicom or Uniphone. You can find more information on how to use Relay UK at their website.

If you require translation services

• If English isn’t your first language, we can provide translation services through Language Line to help you discuss your energy account. Language Line have been supporting organisations across the UK for more than 30 years, and their interpreters cover 170 different languages.

We’ll hold a three-way call with you and one of Language Line’s professional interpreters to discuss any queries you may have about your energy account.

To access Language Line services please go to Language Line’s contact page to submit a request.