Priority Service Register

Our Priority Services Register (PSR) can provide you with extra help managing your energy account. You could be eligible for our PSR for a number of reasons – ranging from a chronic illness or disability to a change in your personal circumstances.

The ScottishPower PSR service will help many customers, including:

It provides a range of services to help you manage your energy account if you need extra support. And, they’re available at no additional charge.

You can join our Register if you, or someone in your household:

If we become aware that you would benefit from any of our Priority Services, we’ll offer to add you to our Register. Or you can ask to join our Priority Services Register if you think you’re eligible.

If you’d like to know more about our Priority Services Register, please read our Customers Requiring Additional Support Charter.

To apply, please visit www.scottishpower.co.uk/psr or alternatively login to your account and select the option ‘Help and Advice’. From the drop down menu select the option Priority Service Register and click on the option to apply.

If you’d rather speak to someone, you can call us on 0345 270 0700. Our contact centres are open Monday to Friday 9am until 5pm

Communicating with us

Communications in alternative formats: We offer Braille, large print or compact disc. To register for these services, please apply to be added to our Priority Service Register.

Nominated Person Scheme: Nominate another person to receive your bills and other communications for you. This may be useful if you have sight difficulties or need additional support with your communications. Please Contact Us if you want to arrange this.

If you have hearing or speech difficulties we have lots of ways that you can communicate with us that don’t involve calling. You can:

If English is not your first language we can provide interpreters for many different languages to help you discuss your energy account.

Stay safe and secure

Password Service - we can hold a personal password securely on our system for our representatives to quote when they visit you.

You’ll be eligible for a free annual gas safety check if you own and occupy your own home, receive a means tested benefit and:

you live with at least one child who is aged under five years;

or

you are of pensionable age, disabled or chronically sick and either:

Live alone,

or

Live with others - all of whom are of pensionable age, disabled, chronically sick or under 18.

Haven’t already received a gas safety check within the past 12 months.

If you rent a property, your landlord is responsible for arranging an annual gas safety check.