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Final Bill Explained

Information regarding your final bill once you switch suppliers or move home.

If you decide to leave ScottishPower and have a query about your final bill, find help and advice below. 

Final Bill and Refunds

When will I receive my final bill?

  • If you have changed supplier, you should receive your final bill within 6 weeks of the date of the switch to your new supplier.
  • If you have moved out, you should receive your final bill within 10 working days of the move out date, or the date we were notified of the move out.  Please provide us your forwarding address as soon as possible in case you are due a refund by cheque, the quickest way is by Chat.
  • Your final bill will be emailed if this is your preferred method, otherwise it will be posted.
  • If you’ve not received your final bill in the expected timescales, please contact us in Chat.

When will I receive my refund from ScottishPower?

If you have a credit balance on your final bill, you should receive your refund automatically

  • By BACS within 5 working days of the bill date if you’re a direct debit customer and we hold active bank details.
  • By CHEQUE within 10 working days of the bill date, if you’re a direct debit customer and we don’t hold active bank details, or if you’re not a direct debit customer.
  • If you’ve not received your refund automatically, you can Request a Refund.
    • If you’ve moved out, please provide us your forwarding address as soon as possible in case you are due a refund by cheque.
  • To update your forwarding address, the quickest way is by Chat.

How do I know my final balance?

Your final balance is confirmed on your final bill.  You will receive your final bill by email if this is your preferred method, otherwise it will be posted.  If you're a dual fuel customer, you may receive a separate bill for each fuel.

I think my final account balance is wrong.

Please contact us in Chat immediately so we can check the final bill with you.  If you have any meter readings, please have them handy as this may help us resolve your enquiry.  If you’re a direct debit customer, we can try and stop any payments being collected until we have reviewed your account.

My refund doesn’t match my final credit balance.

Please contact us in Chat.  If you're a dual fuel customer, you may receive a separate bill for each fuel.

Final Meter Reads

Do you need my final meter readings?

Your new supplier will ask you to supply them with opening meter readings. They’ll use these readings to set up your new account and will send them to us so we can create an accurate final bill for you.

In the meantime, you can help us to bring your account up to date by submitting your meter readings here.

I’ve left ScottishPower and my final meter readings are incorrect/ based on an estimate. What should I do?

Please contact us immediately with up to date meter readings. This will allow us to check the final bill and confirm the correct final balance for you. To amend incorrect final readings, we need to agree this with your new supplier so please allow a further 28 days for us to do this and finalise your account

I have a prepayment meter and my new supplier has asked for a meter reading. How do I take a meter reading?

Please visit our How to read your gas and electricity meter page for more information.

Pre Payment

How do I transfer my debt to my new supplier?

If you're currently repaying a debt through your prepayment meter, you may be able to carry this debt to your account with your new supplier. If your debt is £500 or less per fuel and your new supplier agrees, we'll transfer this debt, and you'll repay your new supplier instead. This process shouldn’t affect the amount of time that it takes to switch supplier and it should take between six to eight weeks to complete the transfer of the debt. We'll send you details of what you need to do to transfer your debt and what happens next.

When will I receive my new supplier’s payment card/key and what happens if I don’t receive one?

Your new supplier will send you a new payment card/key shortly before your energy switches to them. If you haven't received one by then, please contact your new supplier. But don't worry, you can continue to use your ScottishPower payment card/key until your new one arrives.

Why does my final balance show a debt when I’m a Pay As You Go customer?

As a Pay As You Go (prepayment) customer, there's a number of reasons why your final account balance shows a debt:

The final balance could be based on estimated readings. If an estimated reading has been used, please contact us and provide the correct final readings. To amend incorrect final readings, we need to agree this with your new supplier so please allow a further 28 days for us to do this and finalise your account. There could be missing payments that haven’t registered on your account, please check your bill and contact us with the missing payment information (including the value and date of payment). If your meter had a debt set on this and it has not been fully collected prior to your transfer, the final statement will show a debt balance that requires payment.

Last updated: 8 February 2024


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