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Demand Flexibility Service: Power Saver

Demand Flexibility Service: Power Saver

As part of the Demand Flexibility Service, ScottishPower has teamed up with National Grid ESO, the electricity system operator for Great Britain, to run a series of Power Saver sessions this winter.

This is where we invite eligible ScottishPower customers to use less electricity at peak times during Power Saver events. And, in return, they will be rewarded with points that can be used towards an eGift card.

Saving energy is important for everyone. But our Power Saver sessions are more than just a way for ScottishPower customers to earn rewards. By taking part in these sessions, we can help to plan for the energy network of the future and test ways that customers can contribute to lowering demand on electricity supply at peak times.

Who is eligible?

To take part in our Power Saver events you need to:

  1. Be a ScottishPower customer;
  2. Have a communicating smart meter; and
  3. Confirm that you’ll take part in demand flexibility events exclusively with ScottishPower.

How does it work?

  • Eligible customers will be sent an email inviting them to take part.
  • They will be asked to download the ScottishPower Power Saver App to become a Power Saver.
  • They will be sent an app notification before each Power Saver event and, each time, they can choose whether to take part or not.
  • They will be told how long each Power Saver event will last for, during which they’ll be asked to use less electricity than usual.
  • We’ll track activity through their smart meter and calculate how much they reduced their energy use by.
  • By using less electricity during these events, they’ll be rewarded with points which they can use towards an eGift voucher of their choice.

More information is available in our Power Saver blog.

Frequently asked questions

Here’s some examples of what to do (and not do) to beat your energy forecast

Graham usually gets home around 6pm after picking up his children from after-school activities. Initially, he opts in to a Power Saver event from 4.30pm to 5.30pm on a Tuesday. The family are not normally home at this time, so their forecast is very low. Although Graham and his family aren’t at home during the Power Saver event on Tuesday and are therefore using very little energy, they don’t meet their energy target. This is because the appliances that are “always on”, for example the fridge freezer, are still consuming energy. However, Graham then opts in to another Power Saver event from 6pm to 7pm on a Thursday. As this is when the family would normally arrive at home, cook their dinner, put a washing on and watch the TV, their forecast is higher than on Tuesdays. To help balance the grid during the Power Saver event, Graham and his family postpone putting the washing machine on until after the event. They also take advantage of batch cooking they prepared at the weekend to avoid using the oven. This time, they beat their forecast and earn rewards for being a Power Saver.

Jane lives alone and is retired. She usually goes for a shower every afternoon when she gets home from walking the dog and tends to make dinner at around 6pm. On the days she opts in to Power Saver events, she makes sure to use the electric shower before the event starts. She also prepares her meals earlier than usual, meaning she reduces her energy use and beats her forecast.

Neil lives with his partner. When they opt in to Power Saver events, they turn all the lights out and sit and watch a movie before eating dinner at their usual time of 8pm. Because their only energy reduction compared to their normal use is putting lights out, Neil does not earn any rewards as the actual usage is the same as the forecast.

Last updated: 15 January 2024

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