At this stage you’ll have already told us about your issue and have an existing complaint with us. If you’re at this stage and feel your complaint is not resolved to your satisfaction, you can escalate your issue to our Director Support Team by completing this form. We’ll review your complaint and aim to respond within 3-5 days...

How do I make a complaint?

We work with AXA Assistance to provide Plumbing, Drains and Electrical  Emergency Insurance.  If you’re unhappy with the service you have been provided, AXA Assistance will deal with your complaint. They will always aim to get it right, first time, every time, however, if you’re not happy they will try to put it right straight away.  You can contact AXA Assistance by:

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