What number do I call to top up my smart prepayment meter?

Call our freephone number on 0800 634 0010

If a tenant is moving into or out of a property that you own/manage, either you (as the landlord/third party) or the tenant can let us know of the change. If a new tenant is moving into the property, you can set up an account on their behalf, however, the new tenant or account holder (if this differs) needs to manage the set-up of their chosen tariff and payment plan. To ensure accurate billing, please make sure to ask tenants to take a note of the meter readings on the day that they move into or out of your property....

If you have a traditional gas meter you are unable to use the friendly credit hours function If you have traditional electricity meter your friendly credit hours are from 6pm to 11am Monday to Saturday, all year round, all-day on a Sunday and bank holidays If you have a smart gas or smart electricity meter your friendly credit hours operate Monday to Saturday from 6pm to 11am, through November to March. During April to October the hours are 7pm to 12pm and all-day Sunday and bank holidays.

Standard variable tariffs or prepayment meters

If you are on one of our standard variable or default tariffs or are a PAYG customer with a prepayment meter, then the energy price cap will automatically apply. If your prices need to increase as a result, there’s no need to contact us. We’ll write to you by letter or email to let you know what your new prices will be before the change takes place.

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Your energy will switch to your new supplier. Your meter reading should be sent to us now from your new supplier to allow us to create your final bill. If you have a prepayment meter, your new supplier will provide you with details on how to top up.