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Support Centre

Online account help and support

Online account help and support

Whether you have an online account already, want to register for one today or are struggling to access your account - find helpful information below.

Login help and registration

Login help

Please make sure you are using the email address you have originally registered with us. Our most common access issue is due to customers trying to use a new email address to login - without updating their new one on their online account first. To check if your old email is still registered, try sending yourself a password reset. You will need to login and use the update details section to give us your desired email address.

Forgotten password?

If you have forgotten your password, you can easily get this reset by visiting scottishpower.co.uk/reset-password. Simply enter your email address that you’d normally use to login to your account. This will then send you a link to your email and you can then follow the steps on screen to reset your password.

I want to register for an online account

If you would like to register, you will need your:

  • ScottishPower account number - this can be found on any bills or correspondence you have received from us.
  • Postcode

When you have these details please head over to scottishpower.co.uk/register to access your account.

Why manage your account online?

Customer’s that have an online account can do the following

  • Pay your bill securely
  • Stay in control of your payments with our Direct Debit Manager tool
  • Enter your meter readings easily
  • View your previous bills and energy usage
  • See a detailed breakdown of your payment schedule
  • Update your personal details
  • Tell us you're moving home
  • View and change your tariff

Register today to setup an online account; or if you already have an account please log in

Online account guidance

To keep your account safe and get the most out of our service we recommend that you:

Enter your meter readings regularly This helps us to provide you with accurate bills. We'll email you regular reminders to provide a reading every 90 days but we recommend that you provide reads even more regularly to keep your bills as accurate as possible. Please note, a meter reader may visit your home if we don’t receive regular meeting readings from you. If you have a smart meter, we’ll receive meter readings from your smart meter automatically, in line with the meter read frequency you have selected*.

Keep your email address up to date If your preferred method of contact is by email, it’s important we have your correct email address. Don’t forget to add us to your safe senders list to avoid our messages going into your spam folder.

Keep your email address and password secure You’ll need these to log in to your account, so please keep them safe.

Last updated: 15 February 2023

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