Update 18th April 2023: New Code of Practice on involuntary prepayment installations

ScottishPower has signed up to the new voluntary Code of Practice announced by Ofgem on 18th April 2023.

We recognise the sensitivities in the use of prepayment for customers who are unable to afford their energy costs and have been working hard with Ofgem and consumer bodies to ensure this new Code of Practice offers protection to those who need it the most.

We will continue to work with Ofgem to deliver this, as we seek to ensure adequate consumer protections and safeguards are in place.