Pay As You Go

Pay As You Go (also known as Prepayment) simply means paying for your energy as you use it. You top up your prepayment meter yourself, allowing you to manage how much and when. When you top up your meter, you are essentially buying credits to power your home.

Frequently asked questions

Paid at an outlet? Simply insert your key or card into the meter and the credit will transfer over.
Paid through the app? Top ups can take up to 1 hour to update on your meter. If your top up doesn’t automatically apply, you can manually type the UTRN into your In-Home Display or directly into your meter. You will receive a UTRN number after every successful purchase.
- How to enter UTRN on EDMI electricity Pay As You Go smart meter
- How to enter the UTRN on Honeywell Pay As You Go smart meter

You can order a new electricity or gas key or card for your traditional meter by simply logging in to your online account. Once you have logged in, please select the option 'Key Card Help' and then 'I need to order a new key or card’. Once processed, your new key or card will be sent via post.

If you need a new key or card as soon as possible, please reach out to customer service. Once processed, you'll be able to pick up your new key/card the same day at an outlet.

Pay As You Go

Frequently asked questions

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