Manage your energy payments with confidence
Energy bills can change throughout the year. Our My Energy Tracker1 and Direct Debit tools can help you stay in control by showing you how your payments compare with your energy use, helping you avoid surprises and understand why your Direct Debit may need to change.
When we provide a customer a quote for their energy we are using real data based on previous use. Some providers use “industry averages”. So while our quote may look higher, it is also potentially much more accurate helping you to avoid potential future bill shocks.
Manage your energy payments with confidence
Energy bills can change throughout the year. Our My Energy Tracker1 and Direct Debit tools can help you stay in control by showing you how your payments compare with your energy use, helping you avoid surprises and understand why your Direct Debit may need to change.
When we provide a customer a quote for their energy we are using real data based on previous use. Some providers use “industry averages”. So while our quote may look higher, it is also potentially much more accurate helping you to avoid potential future bill shocks.
See where you stand at a glance
You’re on track: Your energy costs, account balance, and monthly payments are in good shape.
You’re slightly off track: This means your energy use aren’t quite matching up, for example if you’re using more energy than expected.
You’re off track: This means your account needs attention, and your energy use is not matching up to your payments. This might be because you’re behind on payments.
See where you stand at a glance
You’re on track: Your energy costs, account balance, and monthly payments are in good shape.
You’re slightly off track: This means your energy use aren’t quite matching up, for example if you’re using more energy than expected.
You’re off track: This means your account needs attention, and your energy use is not matching up to your payments. This might be because you’re behind on payments.
Understanding your Direct Debit
Get help with your payments, bills and accounts
My Direct Debit has increased
This may happen for a number of reasons, like if you’re using more energy than expected or you’ve missed a payment.
I want to lower my payments
This may be possible if you’ve used less energy than we estimated or you have extra credit in your account.
I’m worried about my bills
Please reach out to us straight away if you’re worried about paying your energy bill.
I want to understand my account better
We developed My Energy Tracker1 to help you understand your energy use, giving you more control and fewer surprises.
Get help with your payments, bills and accounts
My Direct Debit has increased
This may happen for a number of reasons, like if you’re using more energy than expected or you’ve missed a payment.
I want to lower my payments
This may be possible if you’ve used less energy than we estimated or you have extra credit in your account.
I’m worried about my bills
Please reach out to us straight away if you’re worried about paying your energy bill.
I want to understand my account better
We developed My Energy Tracker1 to help you understand your energy use, giving you more control and fewer surprises.
How My Energy Tracker helps
3
You can take action early
Open My Energy TrackerReview payments, submit meter readings or make account changes before issues build up.
Frequently asked questions
Frequently asked questions
1
My Energy Tracker is only available for customers paying monthly by Direct Debit.
2
There may be times when we are unable to communicate with your meter and we would need to rely on an estimate.