If you’ve received a letter from us, this means we’re the energy supplier for your new home. Simply set up your new account with us online or chat to us directly. If your new home has a prepayment meter, please visit our support centre for more help on how to set up your account.

We’ll need your name and address, as well as the date you have moved/are moving and it’s best to take a meter reading. You can give us this information online or by chatting to us directly. If the property has a prepayment meter, visit our support centre for more help on how to set up your account.

We’ll need the date you’re moving out of your home as well as a final meter reading and your new address so we can send your final bill. You can give us these details online or by chatting to us directly. Remember that we can also supply your new home too. Simply let us know where you’re moving online or by chatting to us.

No, you will not be charged an exit fee when you move home.

It’s best to take a final meter reading for the home you’re moving out of and also readings at your new home as soon as you move in as this helps make sure your bills are accurate. You can provide your final meter reading for the home you’re moving out of when you tell us you’re leaving, in your online account, in the ScottishPower App, or by calling our 24-hour automated meter reading service on 0800 027 8000.

If we supply the energy at your new home, you can give us your first meter reading when you tell us you’ve moved in. If we don’t supply your new home, we’ll ask for an opening meter reading once you’ve switched the energy at your new home to us.

If you forget to provide meter readings when moving out and someone new has moved into the property, we may be able to use their opening meter readings to close your account. If we can’t, then we may estimate how much energy you’ve used between your last meter reading and your move out date to create your final bill.

If you forget to provide meter readings when moving in, we’ll estimate how much energy you’ve used between your move in date and the date that you first supply meter readings to us to create your first bill.

You should receive your final bill within 10 working days of the date you tell us you’ve moved out. Please provide us with your new address as soon as possible in case you are due a refund.

If you’ve moved into or out of a rented property, you’ll need to check who is responsible for paying energy bills. If you pay for the energy, you can let us know that you’re moving in or out online. If your landlord pays the energy bills, they are responsible for letting us know when you’ve moved.

No. Unfortunately, if you move home whilst still in contract for boiler care or any other home services products, you’ll need to cancel them and set these up again once you have moved into your new home. Please visit our home services page to view our full range of products.

There are several changes that you can make day-to-day to become more energy efficient and help save on your energy bills. For example, getting a smart meter provides you with a more detailed view of your energy use via our free Energy Insights tool available in the ScottishPower App[2]. This feature allows you to see which areas in your home are using the most energy so you can identify where you may be able to make changes to reduce your energy use by up to 5%[3]. For more energy-saving tips and advice, please visit our energy efficiency page.