We know that moving home can be a stressful experience, even more so if you don’t know who to contact to set up your energy account. You can use this page to find out everything you need to know to help you identify who supplies gas and/or electricity to your new home.
It’s important that you know who your energy supplier is, so that you can let them know that you’ve moved in and get your account set up. Knowing who supplies your energy also allows you to identify whether you’re on the best possible tariff, or if you’d benefit from switching supplier.
You’ll also need to know who your gas/electricity provider is so that you know who to contact if you experience any issues with your energy supply.
When you move into your new home, you may receive a letter from your energy supplier containing details on how to set up your new account. Otherwise, you may have been left a letter by the previous resident, letting you know who supplies the property. If you’re renting, your landlord or letting agent might know who the current energy supplier is.
If you’re still unsure who your supplier is, see below for details on how you can find out.
To find out who supplies electricity to your new home, you’ll need to check who your energy network operator is. You can find this out by entering your postcode into the Energy Networks Association search tool. Once you know who your network operator is, you’ll need to contact them directly to find out who supplies electricity to your property.
You can find out who supplies gas to your new home via the Meter Point Administration Service. You can input your address details using their online Find My Supplier search tool or alternatively, give them a call on 0870 608 1524 (calls cost 7p per minute, plus your phone company’s access charge).
Your Meter Point Administration Number (MPAN) is a unique number for your electricity supply and your Meter Point Reference Number (MPRN) is a unique number for your gas supply. We use these numbers to locate and manage your energy meters. If we’ve sent you a letter to let you know we supply your new home, your MPAN and/or MPRN number will be on this letter. If we supply energy to your home and you haven’t received a letter from us, you can contact us to find out your MPAN and/or MPRN number.
If we are the supplier for your new home, read our moving in support centre page for more information on what to do next.
If you’ve moved into a new home and would like to switch supplier, you’ll first need to set up an account with the current gas/electricity supplier(s). Once you’ve done this, you can switch supplier(s) at any time. If you’re renting and are responsible for paying the energy bills, you’ll need to review your tenancy agreement before switching as it may contain clauses related to your energy supply.
If you’ve moved into a property that isn’t supplied by ScottishPower, it’s quick and easy to switch to us. We have a range of tariffs and offers available that could help you save money on your energy bills, like half-price electricity[1] every Saturday and Sunday between 11am and 4pm.
[1] Our Half-Price Weekend events are part of our Power Saver service. You must be an electricity customer with a communicating smart meter and consent to sharing half-hourly readings with us to take part in Power Saver. Exclusions apply. See Terms and Conditions. Electricity used will be charged at your normal unit rate and you will later have your bill credited for the energy you used. The credit is calculated as half of your electricity unit rate (excluding VAT) and will show as ‘Power Saver Credit’ on your bill. Your daily standing charge will be paid at your normal rate. See Terms and Conditions.
Last updated: 8 May 2025