When do you pay an exit fee? | Energy tariff exit fees explained

If you’re on a fixed energy tariff and switch to another supplier more than seven weeks before your tariff ends, you’ll usually need to pay an exit fee. You won’t pay an exit fee if you switch to another ScottishPower tariff or move home and continue your energy supply with ScottishPower.

What is an exit fee?

A charge you may need to pay if you leave a fixed tariff before the end of the fixed term.

When do I need to pay an exit fee?

If you switch supplier more than seven weeks before your tariff end date.

How can I avoid it?

Switch after your fixed tariff is ending, switch to another ScottishPower tariff, or stay with ScottishPower when you move home.

Where can I find my tariff end date?

You can find this in the Tell me more about my tariff section of your energy bill. You can also view your tariff end date on the ScottishPower App on your tariff details tile.

When do I pay an exit fee?

If you’re on a fixed tariff and switch to another energy supplier more than seven weeks before your tariff end date, you’ll be charged an exit fee. You can check your tariff end date on a previous bill in the Tell me more about my tariff section of your energy bill.

Can I switch without paying an exit fee?

You won’t be charged an exit fee if:

you switch to another ScottishPower tariff
you move home and continue your energy supply with ScottishPower
you switch supplier after we’ve contacted you to let you know your fixed tariff is ending.

We’ll contact you before your fixed tariff ends so you know your options and any actions you need to take.

How do I check if my tariff has an exit fee?

You can check this in the Tell me more about my tariff section of your latest energy bill, or on your tariff details tile in the ScottishPower app. If you’re unsure whether an exit fee applies, check your tariff information or contact us and we’ll be happy to help.

I've been charged an exit fee. What happens next?

If you’ve switched supplier more than seven weeks before your tariff end date, we’ll send your final bill, including any exit fees, within six weeks of your new supplier taking over your energy supply.

After you’ve paid any amount you owe, we’ll close your account.

If you think you’ve been charged an exit fee by mistake, please get in touch and we’ll investigate.