SP logo light
Support Centre

Search Results

10 results found


Home Services

As well as the supply of gas and electricity, we also offer a range of Home Services to keep your home appliances running efficiently and help avoid the risk of breakdowns.

Priority Service Register

If we become aware that you would benefit from any of our Priority Services, we’ll offer to add you to our Register. Or you can ask to join our Priority Services Register if you think you’re eligible.

Boiler Maintenance & Support Explained

When will you carry out my Annual Service?

To make sure everything’s running smoothly before the winter months, your annual service will usually take place between April and September

Information available in Welsh

New Bill Explained

Standards of Service

Helping You Get More Charter

Guaranteed Standards

Making a Complaint

If you’re a Boiler Care customer and have a complaint relating to your Boiler Care service, please call our Customer Service team on 0800 001 5214 - Monday to Friday 8am-8pm and Saturday 8am-5pm.

If you are a current Boiler & Service Care customer and your boiler has stopped working, call us on 0800 111 4686 (lines are open 24/7...

Frequently Asked Questions

Need more help?