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Home Services

As well as the supply of gas and electricity, we also offer a range of Home Services to keep your home appliances running efficiently and help avoid the risk of breakdowns.

If we become aware that you would benefit from any of our Priority Services, we’ll offer to add you to our Register. Or you can ask to join our Priority Services Register if you think you’re eligible.

Boiler Maintenance & Support Explained

When will you carry out my Annual Service?

To make sure everything’s running smoothly before the winter months, your annual service will usually take place between April and September

Information available in Welsh

New Bill Explained

Standards of Service

Helping You Get More Charter

Guaranteed Standards

Making a Complaint

If you’re a Boiler Care customer and have a complaint relating to your Boiler Care service, please call our Customer Service team on 0800 001 5214 - Monday to Friday 8am-8pm and Saturday 8am-5pm.

If you are a current Boiler & Service Care customer and your boiler has stopped working, call us on 0800 111 4686 (lines are open 24/7...

Frequently Asked Questions

What does Boiler Maintenance & Support entitle me to?

We work with Domestic & General, the UK’s leading specialist warranty provider, to offer boiler maintenance and support plans to our customers. Boiler Care consists of the following products:

Boiler & Service Care Boiler, Radiator & Service Care Landlord Boiler Care Boiler Annual Service

The level of protection depends on the Boiler Care product you choose. Further details are provided in these Terms & Conditions

A smart in-home display (IHD) is a handy digital display you can place in your home which tells you everything you need to know about your energy usage in kilowatt hours (kWh) and displays your usage in pounds and pence.

If you have an In-Home Display at your new home, our user guide explains everything you need to get started. This guide can be found within the Smart Meter page in our related links section.

If you’re moving out of your current home, please leave your In-Home Display for the new occupier.

If you’re moving home, please contact us at least 24 hours before your moving day. This way we can ensure that both the smart meters and In-Home Display are cleared of all consumption data and a final meter reading can be taken remotely before the new occupier moves in. Please also make sure to leave your In-Home Display (IHD) behind for the new owner as is it paired directly with the meters and will not work in your new home.

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