We work with Domestic & General, one of the UK’s leading specialist warranty providers, to offer a range of boiler maintenance & support plans:

Boiler & Service Care Boiler, Radiator & Service Care Landlord Boiler Care Boiler Annual Service

Please visit our Boiler Maintenance & Support Explained page for further details about each of the plans we offer.

Or, to compare prices and apply, go to our Home Services product page where you’ll find all the information...

The Priority Services Register (PSR) could allow you to access a number of priority services including free gas safety checks, meter moves and many other services which you will find later in the page.

A smart meter can offer a similar service to an RTS meter. They can be programmed to switch between peak and off-peak times, which makes them the only available replacement to your RTS meter.

Important Information

Standards of Service

Helping You Get More Leaflet

Guaranteed Standards

When will you carry out my annual service?

To make sure everything’s running smoothly before the winter months, your annual service will usually take place between April and September. We’ll work around when suits you best during this time frame.

If you need a gas engineer to install or service your gas boiler or appliances, always choose a Gas Safe Register™ Engineer. By law, gas engineers must be on the Gas Safe Register. So, before letting a gas engineer work in your home, always ask to see their Gas Safe Register ID card.

If you’re a part of our customer Priority Services Register you may have visits organised from a community liaison officer, to discuss your needs and offer help, advice and support.

For more information on who and why a ScottishPower representative may come to your home, please read our Visiting Your Home Charter. And if you have any cause to believe a representative may not be genuine call the police immediately...

We’re working with a company called Calisen metering services who help us carry out meter readings and meter inspections. We understand that it’s important to know who’s entering your home, so we require all readers to carry an ID badge. Their ID badge will show the company name ‘Calisen Metering’, a photograph, the readers name, expiry date, reference number and Calisen phone number, 0345 612 2121 - which you can call to confirm their identity. To find out more about Calisen metering services visit www.calisen.co...

If you’re a Boiler Care customer and have a complaint relating to your Boiler Care service, please call our Customer Service team on 0800 001 5214 - Monday to Friday 8am-8pm and Saturday 8am-5pm.

If you are a current Boiler & Service Care customer and your boiler has stopped working, call us on 0800 111 4686 (lines are open 24/7...