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As well as the supply of gas and electricity, we also offer a range of Home Services to keep your home appliances running efficiently and help avoid the risk of breakdowns.
The Priority Services Register could allow you to access a number of priority services including free gas safety checks, meter moves and many other services which you will find later in the page.
As you may have read in the press, the Radio Teleswitch Service (RTS), which supports some electric storage heating and hot water system operation, will be turned off on the 30th of June 2025.
To prevent any detrimental impact to customers, Ofgem the energy regulator for Great Britain, expects all energy suppliers to replace all RTS meters by the end date of the 30th of June 2025.
A smart meter ...
When will you carry out my Annual Service?
To make sure everything’s running smoothly before the winter months, your annual service will usually take place between April and September
We're keeping you informed on how our services and systems are working and how they have performed over the last month. We’ll let you know if there is any planned down time and what this means for you.
Important Information
Standards of Service
Helping You Get More Leaflet
Guaranteed Standards
If you’re looking for a gas engineer to install or service your gas boiler or appliances, always ask for a Gas Safe Register™ Engineer.
This is the new standard that replaced CORGI gas registration in 2009, and gas engineers must now be on the Gas Safe Register by law. So before allowing a gas engineer to work in your home, always ask to see their Gas Safe Register ID card...
If you’re a part of our customer Priority Services Register you may have visits organised from a community liaison officer, to discuss your needs and offer help, advice and support.
For more information on who and why a ScottishPower representative may come to your home, please read our Visiting Your Home Charter. And if you have any cause to believe a representative may not be genuine call the police immediately...
Calisen metering services are used by many energy retailers to carry out meter inspections, so when they’re doing other inspections in your area, they’ll visit you. This means we’re unable to confirm an exact date and time a representative will visit, however we’ll make sure they give you prior notice before arriving at your home. If your meter is outside, they can carry out the inspection without coming into your home. If your meter is inside, they’ll need someone there to let them in for the inspection...
If you’re a Boiler Care customer and have a complaint relating to your Boiler Care service, please call our Customer Service team on 0800 001 5214 - Monday to Friday 8am-8pm and Saturday 8am-5pm.
If you are a current Boiler & Service Care customer and your boiler has stopped working, call us on 0800 111 4686 (lines are open 24/7...