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What is the Warm Home Discount Scheme?

The Warm Home Discount is a government scheme that gives eligible households a one-off £150 discount on their electricity bill.

Eligible households won’t receive the money directly—instead, the discount is applied automatically to your electricity account by us.

What support is available if I’m struggling to pay my energy bill?

The Warm Home Discount scheme: You may be eligible for a one-off discount of £150 taken directly off your electricity bill. You may qualify automatically and if so, will receive a letter from the Department for Work and Pensions. If you’re on a low income and living in Scotland, you can apply for a rebate if you meet the eligibility criteria. Find out more about the Warm Home Discount scheme. Hardship Fund: If you’re on a lower income and are strugg...

What is Fuel Direct?

You must have an outstanding balance on your energy account You must receive certain benefits (Universal Credit, income-based Jobseeker’s Allowance, income-related Employment and Support Allowance, Income Support, Pension Credit) You must consent to paying off your outstanding balances directly from your benefit...

What payment methods do ScottishPower offer?

If you’re facing challenges with your energy bills, we want to lend a helping hand. Here’s how we can assist:

Find out more information on payment methods by reading our Paying for your gas and electricity charter.

When will I receive my final bill?

If you have changed supplier, you should receive your final bill within six weeks of switching to your new supplier. If you have moved out of your home, you should receive your final bill within 10 working days of your move out date, or the date we were notified of the move out. Please provide us with your forwarding address as soon as possible in case you are due a refund by cheque. If y...

Energy Prices Explained | Switch to ScottishPower

A standing charge is a fixed daily fee that most energy customers pay to connect to a supply, maintain the energy supply networks, take meter readings, cover the cost of dealing with failed energy suppliers and cover customer support - these are costs that don’t vary with energy consumption.

No matter how much energy you use, your standing charge will stay the same and is a daily amount added to your overall energy costs. However, if you’re a Pay As You Go customer, the standing charge will be collected as a fixed weekly amount from your meter....

Frequently Asked Questions

What does Boiler Maintenance & Support entitle me to?

We work with Domestic & General, the UK’s leading specialist warranty provider, to offer boiler maintenance and support plans to our customers. Boiler Care consists of the following products:

Boiler & Service Care Boiler, Radiator & Service Care Landlord Boiler Care Boiler Annual Service

The level of protection depends on the Boiler Care product you choose. Further details are provided in these Terms & Conditions

The Standing Charge is a fixed daily amount that you have to pay, no matter how much energy you use. It covers the ‘non energy’ costs that suppliers pay per customer, which includes the cost of supplying your property with gas and electricity and varies depending on where you live. It also covers the service administration fees, connections to and maintenance of the energy network, and government schemes to help reduce carbon emissions and fuel poverty.

The largest driver in the recent increases has come from the costs of the 29 suppliers who exited the market in the last year (excluding Bulb). The total costs of the loss of the other suppliers is approximately £2bn. Ofgem agreed that this would be shared across all remaining suppliers in the market through ‘Last Resort Supplier Payments’. These are added to the electricity Standing Charges as the costs are recovered on a flat rate basis per customer. For gas, they are being recovered via a volumetric charge, meaning the costs are added to unit rates.