If any of the details submitted on your broader group application change, including your account number, you must let us know as soon as possible as you may no longer be eligible for the discount.

If you change energy supplier between the date of your broader group application and the payment being made, you will no longer be eligible for the payment under our Warm Home Discount Scheme. You will need to apply through your new energy provider. Please note that eligibility criteria may differ between energy providers...

The Warm Home Discount scheme: You may be eligible for a one-off discount of £150 taken directly off your electricity bill. You may qualify automatically and if so, will receive a letter from the Department for Work and Pensions. If you’re on a low income and living in Scotland, you can apply for a rebate if you meet the eligibility criteria. Find out more about the Warm Home Discount scheme. Hardship Fund: If you’re on a lower income and are strugg...

You must have an outstanding balance on your energy account You must receive certain benefits (Universal Credit, income-based Jobseeker’s Allowance, income-related Employment and Support Allowance, Income Support, Pension Credit) You must consent to paying off your outstanding balances directly from your benefit...

If you’re facing challenges with your energy bills, we want to lend a helping hand. Here’s how we can assist:

Find out more information on payment methods by reading our Paying for your gas and electricity charter.

When will I receive my final bill?

If you have changed supplier, you should receive your final bill within six weeks of switching to your new supplier. If you have moved out of your home, you should receive your final bill within 10 working days of your move out date, or the date we were notified of the move out. Please provide us with your forwarding address as soon as possible in case you are due a refund by cheque. If y...

The Smart Export Guarantee (SEG) is a new scheme which encourages people who generate surplus renewable energy to get paid for electricity they export back to the National Grid. Effective from 1 January 2020, a SEG tariff will provide eligible small scale, low-carbon generators with payments for the electricity they export to the National Grid....

A standing charge is a fixed daily fee that most energy customers pay to connect to a supply, maintain the energy supply networks, take meter readings, cover the cost of dealing with failed energy suppliers and cover customer support - these are costs that don’t vary with energy consumption.

No matter how much energy you use, your standing charge will stay the same and is a daily amount added to your overall energy costs. However, if you’re a Pay As You Go customer, the standing charge will be collected as a fixed weekly amount from your meter....