Information on the different methods available to pay your energy bill
There is various ways to make a payment to your ScottishPower account
Please click on our video below for details on how your bill is calculated
By making monthly payments you can spread your energy costs across the year.
When an invoice remains unpaid, we will engage with our customers through a range of correspondence methods at different stages of the communications journey. We will use letter, email, and SMS during these stages that provide relevant information and prompt customers to contact us if they are struggling to pay.
We understand that it’s a challenging time for our customers. If you are struggling to afford your energy, please contact us as soon as possible to let us know if you are finding it difficult and we’ll work together to find the right solution for you. We can discuss a repayment plan that works for you. We can also advise you of other organisations that may be able to help.
For further information on contacting us and what help is available if you're struggling to pay your energy bills please view our Help Paying Your Bill section.
Additionally there are links to external groups such as StepChange and MoneyHelper that can offer free and independent help and advice Independent help and advice.
We want to help you manage your energy arrears and avoid it building up further so let us know if your finding it difficult so we can help you find the right solution. However, if there is an outstanding balance on your account and we can’t reach you, we may have to take extra steps. We may use letter, email, texts or phone calls to contact you. We will take into consideration your individual circumstances whilst doing so.
We may do one or more of the following:
We may apply the following fees if your bill is paid late or if additional action is required:
We may apply the following fees if your final bill is paid late or if additional action is required.
If you have supplied us with accurate meter readings and your account has a credit balance, please contact us to arrange a refund if you require this. This will be issued by cheque.
If your bill has been estimated, please supply accurate meter readings and we’ll then calculate if any refund is due.
Last updated: 13 September 2023