If your account is in credit, you can keep some of this and use it towards future billing, or you can have it refunded.

If you wish to raise a refund, see the section above, under How to raise a Refund, for the Refund criteria and the Request a Refund tool.  Your refund will be issued by Cheque.

When will I receive my refund from ScottishPower?

If you have a credit balance on your final bill, you should receive your refund automatically

By BACS within 5 working days of the bill date if you’re a direct debit customer and we hold active bank details. By CHEQUE within 10 working days of the bill date, if you’re a direct debit customer and we don’t hold active bank details, or if you’re not a direct debit customer. If y...

With Direct Debit, we spread the cost of your energy evenly across the year. This means that you may build up a credit balance over the summer months. It is a good idea to leave this balance on your account to pay for the extra energy you’ll use during the winter.

If you wish to request a refund, this may mean we need to recalculate your monthly payment amount. Please log in to your online account  and provide us with up-to-date meter readings and we’ll check if your account is eligible for a refund. If you require a refund, please chat to us.

Learn more on our refunds support page....

Direct Debit - Spread your energy costs evenly throughout the year Pay As You Go - Pay As You Go with a prepayment meter Monthly Cash - Regular monthly cash payments Fuel Direct - Payment is taken via the DWP from your state benefits Monthly Bill - Pay your bills monthly in full when you receive them Quarte...

Hardship Fund: If you’re on a lower income and are struggling to pay your energy bills, you may be eligible for the ScottishPower Hardship Fund. To find out more visit our Hardship Fund page.

Warm Home Discount Scheme: This discount is a one-off payment of £150 for those potentially struggling to pay for their energy bills during the winter months. Read more on our Warm Home Discount page.

Winter Fuel Payment: If you were born on or before 26th September 1955, you may be eligible for an annual tax-free payment between £100 and £300. Find out more a...

We’ll send a copy of your final bill(s) to your forwarding address. This usually arrives within 14 days of your move out date, but it can take up to 6 weeks. If you pay your bills by Direct Debit, please don’t cancel your payment as this allows us to refund any credit to you. If you’ve cancelled your Direct Debit or used a different payment method, we’ll issue a refund for any money owed to you via cheque, which will be posted to the forwarding address provided within 10 days of issuing your final bill. Please note, your Direct Debit will be cancelled once your final bill has been settled...

What happens if there is a credit on the energy account of the deceased?

We’ll send a refund cheque, in the name of the deceased to be cashed for  their estate.  If no forwarding address has been provided, we’ll send a cheque to their home.  If a forwarding address has been given by the  person dealing with the deceased’s estate, we’ll send the cheque there. Sometimes, we may need more information to be able to process a refund.  This can include a copy of the death certificate and, if the refund is greater than £600, photographic identification.  We’ll let you know if this is neede...

Once all payments or refunds have been made, we’ll close your account, but you’ll still be able to access your online account if you have one in case you need to view your previous bills or usage.

Pay your bill securely Stay in control of your payments with our Direct Debit Manager tool Enter your meter readings easily View your previous bills and energy usage See a detailed breakdown of your payment schedule Update your personal details Tell us you're moving home View and change your tariff Reques...

Can I get a copy of or print my bill?

You can access and print out bills from the last 14 months in your online account. Once you have logged in, please click on the section ‘View your bills and payments’ section. Here you’ll find a summary of the dates and amounts of previous bills, as well as the payments you've made. Just find the bill you’d like view and then select the ‘Download Full PDF’ option.

Yo...