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Live Account

A Refund can be issued if:

You are billed within the last 7 days. You are billed to actual readings. Your account balance is in Credit. Any payments included on the bill have not been made within the last 5 working days.

How to update your meter readings (please note that the balance will take 1-2 working days to update):

Log i...

Final Bill Explained

When will I receive my refund from ScottishPower?

We will issue a final bill and if this has a credit, we’ll refund you automatically.

If you pay by Direct Debit and you have not cancelled this, we’ll refund you directly into your bank account. Otherwise, we’ll send you a cheque. Either way, your refund will be with you within 10 working days from the date on your bill...

Direct Debit Explained

With Direct Debit, we spread the cost of your energy evenly across the year. This means that you may build up a credit balance over the summer months. It may be a good idea to leave this balance on your account to pay for the extra energy you’ll use during the winter.

If you wish to request a refund, this may mean we need to recalculate your monthly payment amount. Please log in to your online account to provide us with up-to-date meter readings and we’ll check if your account is eligible for a refund. If you require a refund, please chat to us...

Payment Methods

If you have supplied us with accurate meter readings and your account has a credit balance, please  contact us to arrange a refund if you require this. This will be issued by cheque.

If your bill has been estimated, please supply accurate meter readings and we’ll then calculate if any refund is due...

Moving out of a property supplied by ScottishPower

We’ll send a copy of your final bill(s) to your forwarding address. This usually arrives within 14 days of your move out date, but it can take up to 6 weeks. If you pay your bills by Direct Debit, please don’t cancel your payment as this allows us to refund any credit to you. If you’ve cancelled your Direct Debit or used a different payment method, we’ll issue a refund for any money owed to you via cheque, which will be posted to the forwarding address provided within 10 days of issuing your final bill. Please note, your Direct Debit will be cancelled once your final bill has been settled...

Frequently Asked Questions

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