If you're currently repaying a debt through your prepayment meter, you may be able to carry this debt to your account with your new supplier. If your debt is £500 or less per fuel and your new supplier agrees, we'll transfer this debt, and you'll repay your new supplier instead. This process shouldn’t affect the amount of time that it takes to switch supplier and it should take between six to eight weeks to complete the transfer of the debt. We'll send you details of what you need to do to transfer your debt and what happens next.

Your new supplier will send you a new payment card/key shortly before your energy switches to them. If you haven't received one by then, please contact your new supplier. But don't worry, you can continue to use your ScottishPower payment card/key until your new one arrives.

You can download the ScottishPower App quickly and easily from the App Store or Google Play. If you already have an online account, you can sign straight into the app. If not, simply register for an account on the home screen of the app.

In October 2022, the Government introduced the Energy Price Guarantee (EPG) to help households with rising energy costs. This formed part of the UK Government’s wider package of support called ‘Help for Households’.

The Government has confirmed that, from 1st October until 31st December 2023, the EPG will no longer provide a discount (except to Pay As You Go prices because the energy price cap is now lower than the EPG level, reflecting falling wholesale prices.

The Energy Price Guarantee will mean that customers with a prepayment meter will pay less for their energy than those who pay by Direct Debit, for a typical household*.

If the energy price cap increases again in the near future, the Energy Price Guarantee will remain in place as a safeguard until the end of March 2024.

For more information, please visit scottishpower.co.uk/the-energy-price-guarantee.

*A typical prepayment household is defined as one that uses 12,000 kilowatt hours of gas a year, and 2,900 kilowatt hours of electricity a year, and pays by Pay As You Go.