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What are friendly credit hours for Pay As You Go?

If you have a traditional gas meter you are unable to use the friendly credit hours function If you have traditional electricity meter your friendly credit hours are from 6pm to 11am Monday to Saturday, all year round, all-day on a Sunday and bank holidays If you have a smart gas or smart electricity meter your friendly credit hours operate Monday to Saturday from 6pm to 11am, through November to March. During April to October the hours are 7pm to 12pm and all-day Sunday and bank holidays.


If you'r...

What is the energy price cap?

If you are on one of our standard variable or default tariffs or are a PAYG customer with a prepayment meter, then the energy price cap will automatically apply. If your prices need to increase as a result, there’s no need to contact us. We’ll write to you by letter or email to let you know what your new prices will be  before the change takes place....

Help with Pay As You Go (Traditional)

Pay As You Go (also known as Prepayment) simply means paying for your energy as you use it. This payment method can make it easier to budget for your energy needs alongside other household bills.

Help with Pay As You Go (Smart)

Pay As You Go (also known as Prepayment) simply means paying for your energy as you use it. This payment method can make it easier to budget for your energy needs alongside other household bills.

Pay As You Go

Pay As You Go (also known as Prepayment) simply means paying for your energy as you use it.

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