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If you have a traditional gas meter you are unable to use the friendly credit hours function If you have traditional electricity meter your friendly credit hours are from 6pm to 11am Monday to Saturday, all year round, all-day on a Sunday and bank holidays If you have a smart gas or smart electricity meter your friendly credit hours operate Monday to Saturday from 6pm to 11am, through November to March. During April to October the hours are 7pm to 12pm and all-day Sunday and bank holidays.
If you'r...
With Pay As You Go you pay for your energy in small, regular amounts – it’s what we call ‘topping up.’ It’s designed to help you budget more effectively as it’s an easy way to manage your spending and energy usage.
If you are on one of our standard variable or default tariffs or are a PAYG customer with a prepayment meter, then the energy price cap will automatically apply. If your prices need to increase as a result, there’s no need to contact us. We’ll write to you by letter or email to let you know what your new prices will be before the change takes place....
Pay As You Go (also known as Prepayment) simply means paying for your energy as you use it.
Pay As You Go (also known as Prepayment) simply means paying for your energy as you use it.
Pay As You Go (also known as Prepayment) simply means paying for your energy as you use it.
Pay As You Go (also known as Prepayment) simply means paying for your energy as you use it.
Your energy will switch to your new supplier. Your meter reading should be sent to us now from your new supplier to allow us to create your final bill. If you have a prepayment meter, your new supplier will provide you with details on how to top up.
This year the payment will be £150. This includes VAT, so the payment will show on your bill as a credit amount of £142.85 before VAT is applied. The payment will be added as credit to your electricity account. If you have a prepayment meter, you’ll receive a bar coded voucher which you can use to redeem your credit. And for our customers with smart prepayment meters, your payment will be made directly to your meter. If you’re eligible for the rebate, your payment will normally be made before the 31st March 2025...
I have a prepayment meter and my new supplier has asked for a meter reading. How do I take a meter reading?
Please visit our how to read your gas and electricity meter page for more information.