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Price cap explained

If you are on one of our standard variable or default tariffs or are a PAYG customer with a prepayment meter, then the energy price cap will automatically apply. If your prices need to increase as a result, there’s no need to contact us. We’ll write to you by letter or email to let you know what your new prices will be  before the change takes place....

Help with Pay As You Go (Traditional)

Pay As You Go (also known as Prepayment) simply means paying for your energy as you use it. This payment method can make it easier to budget for your energy needs alongside other household bills.

Help with Pay As You Go (Smart)

Pay As You Go (also known as Prepayment) simply means paying for your energy as you use it. This payment method can make it easier to budget for your energy needs alongside other household bills.

Pay As You Go

Pay As You Go (also known as Prepayment) simply means paying for your energy as you use it.

New to Pay As You Go

Pay As You Go (also known as Prepayment) simply means paying for your energy as you use it. We currently have Traditional and Smart Pay As You Go meters operating in customer’s properties and the information below provides details on how to operate these meters.

Frequently Asked Questions

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