What is a top up and how do I do it?

A “top up” allows you to add credit via the app or an outlet to your prepayment meter for gas and/or electricity. This system provides flexibility and control over your energy spending, enabling you to top up as little as £1 at a time.

With a traditional Pay As You Go meter you have to...

Pay As You Go (also known as Prepayment) simply means paying for your energy as you use it. You top up your prepayment meter yourself, allowing you to manage how much and when. When you top up your meter, you are essentially buying credits to power your home.

The below resources provide helpful information in Welsh, such as how to prepare for your smart meter installation, how to use your In-Home Display (IHD), and how to top up using the ScottishPower App if you are a Pay As You Go (PAYG) customer.

Canllawiau i Ddefnyddwyr ynghylch y Dangosydd Cartref Mesurydd Clyfar a Sgrin Ynni Cartref Canllaw’r Defnyddiwr Mesurydd Talu Wrth Fynd (PAYG) ...

Standard variable tariffs or prepayment meters

If you are on one of our standard variable or default tariffs or are a PAYG customer with a prepayment meter, then the energy price cap will automatically apply. If your prices need to increase as a result, there’s no need to contact us. We’ll write to you by letter or email to let you know what your new prices will be before the change takes place.

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How do I top up over the phone?

You can either call us from the phone number registered to your account, or enter your 11-digit ScottishPower account number, found on the front top right corner of your ScottishPower bill, and in most other communication from us. If you have an online account, you can find it in the ‘My Account Overview’ section.

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If a tenant is moving into or out of a property that you own/manage, either you (as the landlord/third party) or the tenant can let us know of the change. If a new tenant is moving into the property, you can set up an account on their behalf, however, the new tenant or account holder (if this differs) needs to manage the set-up of their chosen tariff and payment plan. To ensure accurate billing, please make sure to ask tenants to take a note of the meter readings on the day that they move into or out of your property....

Your energy will switch to your new supplier. Your meter reading should be sent to us now from your new supplier to allow us to create your final bill. If you have a prepayment meter, your new supplier will provide you with details on how to top up.