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Price cap explained

If you are on one of our standard variable or default tariffs or are a PAYG customer with a prepayment meter, then the energy price cap will automatically apply. If your prices need to increase as a result, there’s no need to contact us. We’ll write to you by letter or email to let you know what your new prices will be  before the change takes place....

Pay as You Go

Pay As You Go (also known as Prepayment) simply means paying for your energy as you use it.

Help with Pay As You Go (Traditional)

Pay As You Go (also known as Prepayment) simply means paying for your energy as you use it. This payment method can make it easier to budget for your energy needs alongside other household bills.

Help Paying your Bill

In October 2022, the Government introduced the Energy Price Guarantee (EPG) to help households with rising energy costs. This formed part of the UK Government’s wider package of support called ‘Help for Households’.

The Government has confirmed that,as the as the energy price cap is now lower than the EPG level, it will  apply only to Pay As You Go (PAYG) prices to ensure that most customers with a prepayment meter pay the same or less than those who pay by Direct Debit.

Re...

Help with Pay As You Go (Smart)

Pay As You Go (also known as Prepayment) simply means paying for your energy as you use it. This payment method can make it easier to budget for your energy needs alongside other household bills.

Frequently Asked Questions

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