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Priority Service Register

If we become aware that you would benefit from any of our Priority Services, we’ll offer to add you to our Register. Or you can ask to join our Priority Services Register if you think you’re eligible.

Gas Safe Register

Customers on the Priority Services Register who qualify can request a free gas safety check. For more information and to see if you qualify for a free gas safety check, visit Priority Service Register.

Planned emergency power cuts

Information on what to do in the event of a planned emergency power cut

Online account help and support

Please make sure you are using the email address you have originally registered with us. Our most common access issue is due to customers trying to use a new email address to login - without updating their new one on their online account first. To check if your old email is still registered, try sending yourself a password reset. You will need to login and use the update details section to give us your desired email address...

Boiler Maintenance & Support Explained

When will you carry out my Annual Service?

To make sure everything’s running smoothly before the winter months, your annual service will usually take place between April and September

Frequently Asked Questions

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