The Priority Services Register could allow you to access a number of priority services including free gas safety checks, meter moves and many other services which you will find later in the page.

Customers on the Priority Services Register who qualify can request a free gas safety check. For more information and to see if you qualify for a free gas safety check, visit Priority Services Register.

If you would like to register, you will need your:

ScottishPower account number - this can be found on any bills or correspondence you have received from us. Postcode

When you have these details to hand, you can register for an online acccount here.

We have no control over the scheduling of emergency power cuts, but we are still focused on supporting our customers. Crucially, we need to ensure that all vulnerable customers are on our Priority Services Register (PSR). We share our PSR with the Distribution Network Operator to help them manage customers in emergency situations. However, it’s important to be aware that being on the PSR does not mean that you will not be disconnected....

We work with Domestic & General, one of the UK’s leading specialist warranty providers, to offer a range of Boiler Maintenance & Support plans:

Boiler & Service Care Boiler, Radiator & Service Care Landlord Boiler Care Boiler Annual Service

Please visit our Boiler Maintenance & Support Explained pagefor further details about each of the plans we offer.

Or, to compare prices and apply, go to our Home Services product page where you’ll find all the information...

If you’re a part of our customer Priority Services Register you may have visits organised from a community liaison officer, to discuss your needs and offer help, advice and support.

For more information on who and why a ScottishPower representative may come to your home, please read our Visiting Your Home Charter. And if you have any cause to believe a representative may not be genuine call the police immediately...

When will you carry out my Annual Service?

To make sure everything’s running smoothly before the winter months, your annual service will usually take place between April and September

As you may have read in the press, the Radio Teleswitch Service (RTS), which supports some  electric storage heating and hot water system operation, will be turned off on the 30th of June 2025.

To prevent any detrimental impact to customers, Ofgem the energy regulator for Great Britain, expects all energy suppliers to replace all RTS meters by the end date of the 30th of June 2025.

A smart meter ...

Important Information

Standards of Service

Helping You Get More Leaflet

Guaranteed Standards