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Moving into a property supplied by ScottishPower

How and when should I let you know that I’m moving into a new home that’s supplied by ScottishPower?

Please let us know when you're moving into a new home as close to your move in date as possible. This will allow us to get started setting up your account.

Moving out of a property supplied by ScottishPower

Please let us know when you're moving out of your current home so we can process your home move. If you contact us prior to your move date, we’ll base your final bill on estimated readings, unless up-to-date meter readings are provided.

If you have an online account, the easiest and quickest way to complete your home move is through your online account. Please ensure you have the information below to hand, login to your account and select the ‘Moving Home’ option....

Final Bill Explained

When will I receive my final bill?

If you have changed supplier, you should receive your final bill within 6 weeks of the date of the switch to your new supplier. If you have moved out, you should receive your final bill within 10 working days of the move out date, or the date we were notified of the move out.  Please provide us your forwarding address as soon as possible in case you are due a refund by cheque, the quickest way is by Chat. Your final bill will be emailed if this is your ...

Time of Use tariffs

Our EV Saver tariff is designed for ScottishPower customers who own an electric car and have a home EV charger. To be eligible for it, you must have a single rate smart meter that sends half-hourly readings and pay by monthly Direct Debit. You can move to it in your online account.

If you are not currently a ScottishPowe...

Current Tariff Ending

We'll be in touch by email or letter around 2-4 weeks before your tariff ends. We'll let you know what happens next and help you choose our best available deal for you. If you are an online customer, we'll also post a message on your online account inbox, to let you know about the next steps.

You can choose to move to one of our new tariffs right away, otherwise you'll automatically move to our Standard tariff when your current tariff ends. As it's a variable tariff, your prices can go up or down but the unit price and your standing charges will never go above Ofgem's energy price cap....

Frequently Asked Questions

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