How and when should I let you know that I’m moving into a new home that’s supplied by ScottishPower?

Please let us know when you're moving into a new home as close to your move in date as possible. This will allow us to get started setting up your account.

Please let us know when you're moving out of your current home so we can process your home move. If you contact us prior to your move date, we’ll base your final bill on estimated readings, unless up-to-date meter readings are provided.

If you have an online account, the easiest and quickest way to complete your home move is through your online account. Please ensure you have the information below to hand, login to your account and select the ‘Moving Home’ option....

When will I receive my final bill?

If you have changed supplier, you should receive your final bill within 6 weeks of the date of the switch to your new supplier. If you have moved out, you should receive your final bill within 10 working days of the move out date, or the date we were notified of the move out.  Please provide us your forwarding address as soon as possible in case you are due a refund by cheque, the quickest way is by Chat. Your final bill will be emailed if this is your ...

We'll be in touch by email or letter around 2-4 weeks before your tariff ends. We'll let you know what happens next and help you choose our best available deal for you. If you are an online customer, we'll also post a message on your online account inbox, to let you know about the next steps.

You can choose to move to one of our new tariffs right away, otherwise you'll automatically move to our Standard tariff when your current tariff ends. As it's a variable tariff, your prices can go up or down but the unit price and your standing charges will never go above Ofgem's energy price cap....

Our EV Saver tariff is designed for ScottishPower customers who own an electric car and have a home EV charger. To be eligible for it, you must have a single rate smart meter that sends half-hourly readings and pay by monthly Direct Debit. You can move to it in your online account.

If you are not currently a ScottishPowe...

The Smart Export Guarantee (SEG) is a new scheme encouraging people to use renewable energy to power their homes. Effective from 1 January 2020, an SEG tariff will provide eligible small-scale, low-carbon generators with payments for the electricity they export to the National Grid.

For example, households with solar panels will likely produce more energy than they use. Rather than letting this go to waste, the surplus energy gets exported to the grid. Under the new SEG scheme, anyone producing more energy than they use will receive payments....

We’ll let you know once your switchover is complete.

You’ll be able to continue to manage your account online. You can enter your meter readings, view your bills, change your tariff, see your energy consumption and payment history, view all the documents we’ve sent you and find out about ways you could save energy....

We’ll send your final bill to your forwarding address. This usually arrives within 10 working days of either the date of the move out, or the date we were notified of the move out.

Any Refund due can take a further 10 working days. If you pay by Direct Debit and you have not cancelled this, usually this will be paid directly into your bank account. Otherwise, we’ll send you a cheque....

Insert the key into the meter and press the blue button to move through the different screens. Screen H will show your meter’s current reading. If you have a 2-rate meter move to screen J to view the second reading. If you have a 3-rate meter move to screen L to view the third reading.