At your appointment, our engineer may not have been able to provide a smart meter demonstration or offer energy efficiency advice.  If not, we recommend reading Smart Energy GB’s energy efficiency tips.
By turning off appliances when not in use, the average household can save around £35 a year\ By replacing traditional bulbs with LED ones, the average househ...

We have created an online guide to help you read your smart meter. Simply select your meter type and brand and follow the instructions to read your meter.

What if my top up doesn’t work?

Don’t worry when you top up through the ScottishPower App or using the barcode at a shop, you’ll always get a Unique Transactional Reference Number (UTRN).

This 20-digit number acts like a receipt - so, if your top up doesn’t automatically apply to your meter, you can manually type your UTRN into your In-Home Display or directly into your meter. Once you’ve typed in the UTRN number into the meter, the credit should show on your balance.

We...

It’s a requirement of ScottishPower, set by Ofgem, that we must visit and carry out meter readings if for any reason our customer has not been able to provide them to us themselves. Having regular meter readings also helps us provide you with timely and accurate bills. Communicating smart meters will send readings automatically and assure accurate bills, why not book a smart meter appointment today.

If you haven’t been providing meter readings or yo...

The energy regulator, Ofgem, is making changes to the rules around how energy suppliers collect and use the consumption data from their customers’ electricity smart meters. When the changes take place, it means that suppliers will begin collecting half-hourly consumption data from smart meters, with customers’ permission, and using it for the industry settlement process.  Find out more about this below...

This payment method can make it easier to budget for your energy needs alongside other household bills. With a traditional Pay As You Go meter you have to top up manually at an outlet, whereas with a smart Pay As You Go meter you can also top up on the ScottishPower app.

If you're looking for quick answers our Pay As You Go help guide might be able to help....

Providor help us to install smart meters at homes around the UK. Book a smart meter appointment, or learn more about how a smart meter could benefit you.

If you have a traditional gas meter you are unable to use the friendly credit hours function If you have traditional electricity meter your friendly credit hours are from 6pm to 11am Monday to Saturday, all year round, all-day on a Sunday and bank holidays If you have a smart gas or smart electricity meter your friendly credit hours operate Monday to Saturday from 6pm to 11am, through November to March. During April to October the hours are 7pm to 12pm and all-day Sunday and bank holidays.

If you'r...