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Smart Meters

At your appointment, our engineer may not have been able to provide a smart meter demonstration or offer energy efficiency advice.  If not, we recommend reading Smart Energy GB’s energy efficiency tips.
By turning off appliances when not in use, the average household can save around £35 a year\ By replacing traditional bulbs with LED ones, the average househ...

Help with Pay As You Go (Smart)

What if my top up doesn’t work?

Don’t worry when you top up through the ScottishPower App or using the barcode at a shop, you’ll always get a Unique Transactional Reference Number (UTRN).

This 20-digit number acts like a receipt - so, if your top up doesn’t automatically apply to your meter, you can manually type your UTRN into your In-Home Display or directly into your meter. Once you’ve typed in the UTRN number into the meter, the credit should show on your balance.


How to read your gas and electricity meters

Gas meters

If your gas meter has dials, please note the numbers in black. If your meter has an LED screen, press the black button twice and then the red button to show the ‘Meter Index’ screen. The Meter Index is your reading.

Honeywell Smart Thermostat

We have partnered with Honeywell to allow you to control your Honeywell Lyric T6R Smart Thermostat in the ScottishPower app. Once you have setup your thermostat during the installation process, the Smart Thermostat tile will appear on the home screen of your ScottishPower app. To start using the app all you have to do is click on the Smart Thermostat tile where you will be presented with a Honeywell login page. You should enter the Honeywell Home username and password that you setup at installation, you will only need to do this once as the next time you open the Smart Thermostat feature you will be able to control your thermostat without the need to login again on that device...

Information available in Welsh

Appointment Letter

Smart Information

Take full advantage of your new meters

In-Home Device (IHD) User Guide

Frequently Asked Questions

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