This can sometimes occur whilst your account is still being updated with your new smart meter information. Once your account has been updated these requests will stop, and your regular bill will be generated based on readings from your smart meter.

However, there may be times when we are unable to communicate with your smart meter remotely and we may contact you to request manual reads or have to rely on an estimate....

During your smart meter install appointment you may have been given some energy efficiency advice from your engineer. If you would like to see more tips and advice please visit our energy efficiency page.

The good news is smart meters can significantly enhance energy efficiency in several ways plus give you access to added benefits...

Smart meters are protected under UK and EU product safety legislation, which requires manufacturers to ensure that any product placed on the market is safe.

The UK Government website provides advice and information on the health implications of smart meters, as it does for a range of technologies commonly found in homes and businesses across the UK. Further information about smart meters and health can be found on the GOV UK website here and on smartenergygb.org...

See below for information on how to prepare for your smart meter installation and frequently asked questions in Urdu, Polish, Punjabi, and Bengali.

Smart information:

Urdu Polish Punjabi Bengali

FAQs:

Urdu Polish Punjabi Bengali

Traditional (non-smart) meters are no longer being manufactured, which means we’ll install a smart meter when you book your meter upgrade.

Smart meters can automatically send your meter readings either monthly, daily, or half-hourly – or you can still submit your own if you’d prefer. You’ll also get access to smart tariffs that could help you save money on your bills, and you’ll be able to track your energy habits using our Energy Insights tool in the ScottishPower App...

It’s a small device that plugs into a socket in your home. It helps your smart meter system work properly by boosting the signal between your electricity meter, gas meter, and In-Home Display (IHD), so that they’ll stay connected.

We have created an online guide to help you read your smart meter. Simply select your meter type and brand and follow the instructions to read your meter.

The energy regulator, Ofgem, has made changes to the rules around how energy suppliers collect and use customers’ consumption data from their electricity smart meters.

We will now begin to collect half-hourly electricity consumption data from smart meters, with customers’ permission, and will use it for the industry settlement process. Find out more about this below...