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How to read your gas and electricity meters

Electricity key meter

Insert the key into the meter and press the blue button to move through the different screens. Screen H will show your meter’s current reading. If you have a 2-rate meter move to screen J to view the second reading. If you have a 3-rate meter move to screen L to view the third reading...

Why would a meter reader visit my home?

It’s a requirement of ScottishPower, set by Ofgem, that we must visit and carry out meter readings if for any reason our customer has not been able to provide them to us themselves. Having regular meter readings also helps us provide you with timely and accurate bills. Communicating smart meters will send readings automatically and assure accurate bills, why not book a smart meter appointment today.

If you haven’t been providing meter readings or yo...

Smart Meters

At your appointment, our engineer may not have been able to provide a smart meter demonstration or offer energy efficiency advice.  If not, we recommend reading Smart Energy GB’s energy efficiency tips.
By turning off appliances when not in use, the average household can save around £35 a year\ By replacing traditional bulbs with LED ones, the average househ...

Your Bill Explained

Why have I received a bill with an estimated meter reading?

If you've received an estimated bill, it's probably because we haven’t received an actual meter reading. You may have been out when our meter reader called, or we have not received your actual meter readings in time.

For help on how to provide accurate meter readings, please visit our meter reading pag...

Help with Pay As You Go (Smart)

Why do I need to provide a final meter reading?

We need a final meter reading to accurately measure the amount of energy you've used, which allows us to arrive at a correct account balance and then issue your final bill.

Frequently Asked Questions

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