We have created an online guide to help you read your smart meter. Simply select your meter type and brand and follow the instructions to read your meter.

It’s a requirement of ScottishPower, set by Ofgem, that we must visit and carry out meter readings if for any reason our customer has not been able to provide them to us themselves. Having regular meter readings also helps us provide you with timely and accurate bills. Communicating smart meters will send readings automatically and assure accurate bills, why not book a smart meter appointment today.

If you haven’t been providing meter readings or yo...

At your appointment, our engineer may not have been able to provide a smart meter demonstration or offer energy efficiency advice.  If not, we recommend reading Smart Energy GB’s energy efficiency tips.
By turning off appliances when not in use, the average household can save around £35 a year\ By replacing traditional bulbs with LED ones, the average househ...

We simply ask that you continue to provide us with your meter readings to ensure you’re getting accurate bills. Unsure how to read your meter? Read our how to read your meter page.

If we don’t receive a meter read from you, our meter readers will continue to visit your property to take manual readings...

Why have I received a bill with an estimated meter reading?

If you've received an estimated bill, it's probably because we haven’t received an actual meter reading. You may have been out when our meter reader called, or we have not received your actual meter readings in time.

For help on how to provide accurate meter readings, please visit our meter reading pag...

I have a prepayment meter and my new supplier has asked for a meter reading. How do I take a meter reading?

Please visit our how to read your gas and electricity meter page for more information.

If someone new has moved into your old home, we may be able to use their opening meter reading(s) as your final one. However, if we can’t obtain actual final meter readings then we may estimate your final bill based on your previous consumption. We’ll aim to then issue a final bill to your new address within 14 days of your move out date, but it can take up to 6 weeks. You can find out if your bill has been based on estimated readings by logging in to your online account or downloading the free ScottishPower App. You can also check the front page of your bill (top right hand side), where you will see whether your bill has been based on estimated or actual readings...

After your switchover date, we’ll be in touch to ask for a meter reading. We’ll send this meter reading  to your old supplier so we can agree on the date at which they’ll stop billing you for your energy, and the date we’ll start.  Your old supplier will also use this reading to send you a final bill and close your account....

Calisen meter reading services carry out meter readings on our behalf. Meter readers read and record your gas and/or electricity meters to determine the amount your bill should be. All gas and electricity meters require a visual safety inspection as part of our energy licence obligation. This is an Ofgem requirement and is there to protect you by making sure your meters meet specific safety obligations. Calisen carry an ID badge showing their company logo, a photo of the meter reader, their name, an expiry date, a reference number and the Claisen phone number, which is 0345 612 2121. For more information read why would a meter reader visit my home...

What is settlement?

Energy suppliers forecast how much electricity they think their customers will use and purchase based on that forecast.  Settlement is the industry process to reconcile the differences between the amount of electricity each supplier purchases and the amount their customers actually use.  Energy suppliers and generators trade electricity in half-hourly periods.   The settlement process is needed to sort these differences for each half hour of every day.

Mo...