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Switching to ScottishPower

Switching to ScottishPower

Information regarding the process of switching your supplies to ScottishPower

From 18th July 2022, the new industry-wide Faster Switching process went live. Previously it would have taken an average of three weeks for your energy supplies to switch providers.

Now under the Faster Switching process we will be able to complete this in 5 working days.

Transferring your supply to ScottishPower is a simple 3 step process and we’ll keep you informed of your progress by e-mail or letter. But you can also track your switch at any time through the Welcome Tracker in your online account.

Step 1: Switch underway

After you have selected a tariff, provided your details and agreed to transfer to ScottishPower we’ll send you a welcome letter with information about your new account as well as your contractual and tariff information.

We’ll confirm your supply start date. If you’re transferring both gas and electricity, we will start supplying them both from the same date. Remember you can track your switch at any time through your online account.

We’ll set up your online account where you can track your switch and, in one handy place:

  • see your account and tariff information,
  • give us your opening meter reading and
  • view the documents we’ve sent you

Log into your online account using the username and password we email you or register for an online account using your account number, postcode and an email address.

Step 2: Meter reading required

These meter readings will help us to set up your account accurately.

We’ll also send these readings to your previous supplier so they can send you their final bill.

How to read your meter

Step 3: Switchover complete

We’ll let you know once your switchover is complete.

You’ll be able to continue to manage your account online. You can enter your meter readings, view your bills, change your tariff, see your energy consumption and payment history, view all the documents we’ve sent you and find out about ways you could save energy.

You can also download the ScottishPower App, from Google Play or the App Store to help you manage your energy account

Last updated: 7 December 2023


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