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What is the Priority Services Register?

Some of the reasons you might want to join our PSR are if you or someone in your household:

• is a pensioner

• has a child

• needs a continuous electricity supply for medical equipment

• is blind or partially sighted

• has speech difficulties

• is deaf or hard of hearing

• has a disability or medical condition...

Electric Vehicle (EV) Home Charger Support

We offer a complete range for electric vehicle drivers, including your EV home charger, nationwide charger installation and even an EV energy tariff. This page provides information relating to your home EV charger installation, along with general questions.

What is the ScottishPower Hardship Fund?

Because some customers have difficulties paying their bills due to low income or other circumstances, ScottishPower has a Hardship Fund to help them get their energy payments under control. The Fund can help by clearing or reducing arrears by crediting a customer’s ScottishPower energy account.

What support is available if I’m struggling to pay my energy bill?

The high cost of living is affecting many of our customers and we want you to know we’re here to help. If you’re struggling to pay your energy bill, we recommend you contact us as soon as possible. We’ll then do everything in our power to help you manage your energy debt and avoid it building up.

We can assist you with creating a payment pl...

Direct Debit Explained

With Direct Debit, we spread the cost of your energy evenly across the year. This means that you may build up a credit balance over the summer months. It may be a good idea to leave this balance on your account to pay for the extra energy you’ll use during the winter.

If you wish to request a refund, this may mean we need to recalculate your monthly payment amount. Please log in to your online account to provide us with up-to-date meter readings and we’ll check if your account is eligible for a refund. If you require a refund, please chat to us...

Frequently Asked Questions

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