It means you can access a range of services to help you manage your energy account if you need extra support.

Our Password Service - We can hold a personal password securely on our system for our representatives to quote when they visit you.

Continuous electricity supply - We will tell your local electricity distribution company if you need power for medical equipment. They will let you know before any planned power outages take place. They’ll also prioritise your reconnection if there’s an unexpected power cut.

Help w...

Every ScottishPower energy customer with a valid email address will automatically be entered into our monthly prize draw. But there are a few ways you can boost your chances of winning:

Refer a friend = 2 extra entries

Every time a friend joins us using your referral link, you’ll get two extra entries into the prize draw. That’s on top of sharing up to £120 energy credit. Learn more about referring a friend here.
Have a smart meter = 2 extra entries

Already have a smart me...

The Smart Export Guarantee (SEG) is a new scheme which encourages people who generate surplus renewable energy to get paid for electricity they export back to the National Grid. Effective from 1 January 2020, a SEG tariff will provide eligible small scale, low-carbon generators with payments for the electricity they export to the National Grid....

Because some customers have difficulties paying their bills due to low income or other circumstances, ScottishPower has a Hardship Fund to help them get their energy payments under control. The Fund can help by clearing or reducing arrears by crediting a customer’s ScottishPower energy account.

The high cost of living is affecting many of our customers and we want you to know we’re here to help. If you’re struggling to pay your energy bill, we recommend you contact us as soon as possible. We’ll then do everything in our power to help you manage your energy debt and avoid it building up.

We can assist you with creating a payment pl...

Being able to build credit for Winter

Pay As You Go lets you pay for and save up energy during the summer months, to build extra credit for the colder winter season when you tend to use more energy.

Repaying outstanding balances

With a Pay As You Go meter, you can work with us to set up a manageable repayment plan to pay off any outstanding balances. A portion of each top-up goes towards paying off what you owe, giving you more control over your energy usage and account management.

Want t...

With Direct Debit, we spread the cost of your energy evenly across the year. This means that you may build up a credit balance over the summer months. It is a good idea to leave this balance on your account to pay for the extra energy you’ll use during the winter.

If you wish to request a refund, this may mean we need to recalculate your monthly payment amount. Please log in to your online account  and provide us with up-to-date meter readings and we’ll check if your account is eligible for a refund. If you require a refund, please chat to us.

Learn more on our refunds support page....

I have received an error message when attempting to top up via the app

Any system errors should only be temporary meaning you’ll able to use the app at a later date, to top up. If you require to top up immediately to prevent your supply going off, please use your barcode to top up at your local Post Office, PayPoint or Payzone outlet.

If we haven’t completed the process of setting up your Pay As You Go account, there may be a slight delay in you being ab...

We have no control over the scheduling of emergency power cuts, but we are still focused on supporting our customers. Crucially, we need to ensure that all vulnerable customers are on our Priority Services Register (PSR). We share our PSR with the Distribution Network Operator to help them manage customers in emergency situations. However, it’s important to be aware that being on the PSR does not mean that you will not be disconnected....